VES Special Project Analyst

Job ID Number

R4921

Employment Type

Full time

Worksite Flexibility

Onsite

Job Summary

We are looking for a motivated VES Analyst ready to take us to the next level! If you have 3 months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst. and are looking for your next career move, apply now.

Job Description

We are looking for a VES Analyst to join our team. This is a full-time position onsite in Boca Raton.

What You’ll Do

• Exercise independent judgment utilizing pre-defined guidelines

• Address, respond to, and resolve registered owner of vehicle (ROV) lookup issues utilizing the Unicenter Service Desk application

• Perform ROV queries using the TLO skip tracing application

• Use TLO to evaluate the history of a license plate to determine necessary Vector updates to customer information

• Review and audit daily reports received from CCSS in which customer demographics are incomplete

• Interact with various departments and personnel, such as Quality Assurance, Correspondence, Call Center staff, and SunPass Operations Management

• Assist interoperability partners with account creation and registrant lookups

• Create and update various reports as requested by Supervisor/Management

• Enter and update Vector with complete and accurate notes and vehicle information when required based on pre-established guidelines

• Perform all job functions in a manner that will achieve compliance with established performance measures

• Perform other duties or special projects as required

What You'll Need

• A prerequisite of a minimum of 3 months of experience as an Image Verifier, Customer Care Specialist, or Correspondence Analyst

   

Schedule

• Monday – Friday, 8:30 AM to 5:00 PM

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.