Venue Manager

Job Summary:

About Live Nation:

Come and join the team at Live Nation, the global leader in live entertainment! We specialise in creating unforgettable experiences that captivate audiences worldwide. We’re seeking an experienced Venue Manager to lead operations at one of Brisbane’s most iconic live music venues The Triffid.

Role Objective:

Reporting to the General Manager, the Venue Manager oversees all aspects of venue operations, ensuring smooth day-to-day management while driving business growth, patron experience, and community engagement. You’ll be responsible for financial performance, stakeholder relations, and team leadership, ensuring The Triffid continues to thrive as a premier live music and entertainment destination.

This role requires a commercially minded leader who can balance strategic planning with hands-on operational management. You’ll work closely with internal teams, suppliers, and key stakeholders—including the landlord and community partners—to maximise revenue opportunities, oversee food & beverage operations, and ensure compliance with all licensing and statutory requirements. If you have a passion for live music and a proven track record in venue management, we want to hear from you!

Key Responsibilities

Venue Operations & Team Leadership

• Oversee the effective operation of The Triffid, ensuring all events are commercially maximised and statutory duties are met.
• Manage all venue teams, including full-time staff, casual event staff, and contractors.
• Ensure high standards of customer service and patron experience.
• Oversee food & beverage operations to maximise profitability and service quality.

Strategic Planning & Business Growth

• Develop and implement annual business plans in collaboration with the General Manager.
• Work with the bookings team to maximize venue utilisation and event revenue.
• Manage and grow the venue’s commercial viability through innovative strategies.
• Assist in supplier and sponsorship relationships, including F&B and Ticketmaster partnerships.

Financial & Compliance Management

• Ensure financial targets are met, including AFP (Ancillary Per Fan) revenue goals.
• Manage budgets, including operating and capital expenditure, and oversee financial reporting.
• Ensure all licensing, OH&S, and risk management obligations are met.
• Monitor and manage lease compliance, asset maintenance, and statutory requirements.

Stakeholder Engagement & Community Relations

• Foster strong relationships with promoters, suppliers, and community partners.
• Maintain positive relationships with the landlord and uphold the venue’s community commitments.
• Oversee venue projects, trials, and initiatives that enhance the venue’s offerings.
• Represent The Triffid professionally within the live entertainment industry.

Required Skills and Experience:

• Minimum 2 years of experience in venue management (required).
• Strong understanding of the live entertainment and venue industry.
• Experience in marketing and promoting events.
• Excellent leadership and staff management skills, including contractors.
• Strong knowledge of OH&S, risk assessment, and licensing requirements.
• Ability to work under pressure, meet deadlines, and solve problems proactively.
• Strong verbal and written communication skills.
• Financial acumen, with experience managing budgets and reporting.
• Understanding of food & beverage management within a venue setting.
• Passion for live music and the entertainment industry.

The Benefits:

• A vibrant, music-focused workplace fostering creativity and collaboration.
• Opportunities for professional development and career advancement.
• Access to concerts, events, and other entertainment perks.
• A diverse, equitable workplace where every voice matters.
• Benefits like health insurance, wellness programs, and mental health support.

Equal Opportunities: 

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and Homelife. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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