At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
TRUST AND SAFETYWhat We Do
The Epic Trust and Safety team provides a safer experience for Epic users. We work across multiple products and services to improve technology and craft transparent policies so our players and users can have positive experiences on our platforms.
What You'll Do
As a Vendor Specialist in Epic Games Trust, Safety and Support department you will be at the forefront of ensuring fully compliant and safe player and creator experiences by managing and fostering highly efficient relationships with our vendor partners. You will assist our management team with daily operations, ensuring alignment with Epic’s policies and standards for excellence. You will be the primary point of contact and responsible for nurturing a collaborative environment that fosters innovation, efficiency, and quality. You will identify processes, management, tools, and data improvements and partner with internal and external teams to eliminate gaps and improve performance. You will support the management of vendor partners to create a consistent top-quality support experience.
In this role, you will
- Act as a regular point of contact for the Vendor Management Team at HQ
- Help facilitate the relationship to IT and other necessary shared functions
- Work with all of Epic Support to maintain a consistently high-quality bar in front-line operations
- Assist with daily communication with vendors to solve operational problems
- Assist the management team in their efforts to manage the performance of our partners
- Assist in identifying and solving problems in processes and procedures
- Contribute to other project work for the continuous improvement of the regular use of tools, such as the CRM, LMS, and QC Tool
What we're looking for
- 2+ years of experience in frontline service organization as a contact center manager or working with globally managed service providers
- Evidence of ethical and effective leadership and management
- Evidence of strong cross-functional collaboration, especially with remote global teams
- Experience with large-scale process improvement, performance management, and quality management
- Experience with frontline operations in customer service, content management, and with managing highly sensitive content
- Experience with data analysis, Excel, and Google Sheets
- Understanding of BPOs
This role is open to multiple locations across the US (including CA & NYC).
Pay Transparency Information
The expected annual base pay range(s) for this position are detailed below. Each base pay range is relevant only for individuals who are residents of or will be expected to work within the specified locale. Compensation varies based on a variety of factors, which include (but aren’t limited to) things such as skills and competencies, qualifications, knowledge, and experience. In addition to base pay, most employees are eligible to participate in Epic’s generous benefit plans and discretionary incentive programs (subject to the terms of those plans or programs).
New York City Base Pay Range
$81,134—$118,997 USD
California Base Pay Range
$71,399—$104,718 USD
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy here.
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found here.
What We Do
Founded in 1991, Epic Games is an American company founded by CEO Tim Sweeney. The company is headquartered in Cary, North Carolina, and has more than 50 offices worldwide. Today Epic is a leading interactive entertainment company and provider of 3D engine technology. Epic operates one of the world’s largest games, Fortnite, and Epic has over 600 million accounts with over 5 billion friend connections across Fortnite, Fall Guys, Rocket League, and the Epic Games Store. Epic also develops Unreal Engine, which powers the world’s leading games and is also adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content.
