Our Opportunity:
We are seeking a highly motivated, goal-oriented, dedicated Vendor Compliance Specialist to join our exciting and fast-paced team in our Houston, TX Fulfillment Center! Our team is growing and if you're equally passionate about supply chain, e-commerce and career growth, an opportunity at Chewy may be a great match! As the successful candidate you will be responsible for auditing inbound shipments and document any compliance issues that are found. This individual needs to be excited by vendor compliance, vendor scorecards, lead-times and fill rates. In this role, you will excel at working directly with the warehouses on any vendor compliance, inventory shortages, damages and discrepancies. As a Chewtopian you will get to work side by side with smart, passionate, and highly motivated entrepreneurs and will be actively involved in many aspects of building the business and will not be limited by the small-minded bureaucracy typically found in larger companies. We are looking for someone who has the personality, passion, excitement and drive to succeed!
What you'll do:
- Audit inbound shipments: fill rate, on time, lead time, operational issues and vendor compliance
- Use a ticketing system to problem solve issues related to the product, PO, title, or inbound shipment
- Participate in manufacturer and vendor reviews
- Analyze data over various time frames to reduce defect going forward
- Partner with Inbound and Inventory Control leaders to communicate defects, findings, and feedback
- Ensure that all product issues are resolved in a way that are ready for the customer
- Investigate, collect data, and process all vendor violations for assigned distribution center
- Interact with cross functional teams and drive efficiencies through collaboration.
- Document returns/damages and communicate them to Vendor Claims team
- Ability to develop and share standard methodologies and detailed processes across the shifts and network
- Create a positive team dynamic that encourages all employees in the FC to provide feedback and drive change within the facility, adapt to the ever-changing business, and stay focused on the customer experience
- Support and assist problem solvers from other departments
What you'll need:
- 1 - 3yrs prior experience in Inventory Control or Inbound/Receiving departments
- Strong written, verbal, analytical and problem-solving skills.
- Ability to stand/walk up to 12 hours per day
- Metrics driven mentality
- Customer service obsession, with willingness to go above and beyond to satisfy customer needs
- Effective communicator and leader for employees, vendors, cross-functional teams, and executive leadership
- Consistent track record to quickly adapt and drive the right results using data
- Ability to effectively operate both independently and as part of a team.
- Proficient in Microsoft Excel and Microsoft Outlook
- Must be able to lift 50-75 pounds with or without reasonable accommodation
- Ability to work in both a team environment as well as independently, sometimes in ambiguous situations.
- Able to handle a fast-paced, changing environment workplace
- E-commerce/warehouse background is a plus.
- Must be flexible to work weekends and/or night shifts
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
