Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.
With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.
The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.
Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers
We are now looking for Veeam Backup for Databases Engineer.
Your tasks will include:
- Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
- Fortifying client relationships focused on 100% customer satisfaction
- Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
- Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers
- Preforming troubleshooting and analysis, including log file investigation
What we expect from you:
- Fluent English (reading/writing/speaking)
- Linux administration skills
- Familiarity with Oracle database concepts (11g, 12c and 18c, Windows and Linux implementations)
- Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery
- Familiarity with Oracle RAC (Real Application Cluster) concepts
- Familiarity with SAP HANA database concepts will be considered significant advantage
- Analytical and problem-solving skills
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment
We offer:
- Family Medical Insurance
- Annual flexible spending allowance for health and well-being
- Life insurance
- Personal accident insurance
- Employee Assistance Program
- A comprehensive leave package, including parental leave
- Meal Benefit Pass
- Transportation Allowance
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.
#LI-DR1
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
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What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
