Strategy & Operations Lead- RCM(Revenue Cycle Management)

About the Role

As a Strategy & Operations Lead - RCM (Revenue Cycle Management) in Innovaccer’s central operations team, you will drive growth and operational efficiency across our acquired early-stage companies. This role will allow you to partner closely with category leaders and acquired teams, helping to shape strategies, streamline processes, and embed a scalable operational cadence that supports rapid growth. In this role, you will drive value-based contract growth, optimize provider performance, and shape industry-leading care models in partnership with payers and provider organizations. 

A Day in the Life

• Drive Growth Strategy: Collaborate with category leaders and acquired company teams to craft and execute strategies that align with Innovaccer’s growth objectives. Support these teams in setting up structures that drive accountability and scale.
• RCM Process Optimization: Oversee and optimize the Revenue Cycle Management (RCM) processes across acquired entities, ensuring efficient and accurate billing, coding, and reimbursement workflows. Focus on reducing denials, increasing collection rates, and improving cash flow while ensuring compliance with payer requirements.
• Healthcare Integration and Compliance: Oversee the integration of acquired companies within the healthcare ecosystem, ensuring they meet regulatory requirements and adhere to compliance standards related to value-based care models, such as risk-sharing arrangements, quality improvement programs, and patient-centered care. Ensure RCM processes align with these models, particularly with risk-based contracts and pay-for-performance arrangements.
• Operational Cadence and Metrics: Lead weekly and monthly meetings to review performance metrics, align on key initiatives, and drive operational rigor. Use data to identify areas for improvement in the RCM processes and maintain transparent communication across all stakeholders.
• RCM Performance Monitoring: Developed and monitored key performance indicators (KPIs) related to RCM efficiency, including billing cycles, payment timelines, reimbursement accuracy, and denial rates. Ensure the company’s RCM team meets both internal and external benchmarks.
• Deal Facilitation: Worked behind the scenes to support deal closure and implementation, including post-deal alignment on incentive programs, KPI integration, and go-to-market synergies. Help integrate RCM best practices into new partnerships and ensure smooth onboarding of new acquisitions.
• Talent Retention and Development: Partner with HR and category leaders to create robust talent retention strategies, including onboarding, team structuring, performance reviews, and incentive alignment.
• Incentive and Compensation Planning: Design and oversee incentive programs that promote productivity and align employee goals with company objectives, ensuring these plans are feasible within budget constraints. For RCM teams, design incentive structures based on collection targets, denial reduction goals, and efficient claims management.
• Organizational Structure: Guide leaders through complex restructuring needs. Foster an environment of trust while managing difficult conversations professionally and empathetically.
• Stakeholder Relationship Building: Act as a trusted liaison between Innovaccer’s central team and the leadership within acquired companies, ensuring consistent communication, trust, and alignment on key goals. Develop relationships with key payer organizations and providers to improve revenue cycle outcomes.
  

What You Need

• Experience in High-Growth Environments: 5+ years of experience in operations, business integration, or growth strategy within tech or high-growth environments, ideally with exposure to M&A integration.
• RCM Expertise: Deep understanding of Revenue Cycle Management processes, including billing, coding, payer relations, risk-based contracts, and value-based care reimbursement models.
• Growth and Product Orientation: Proven track record in supporting product-led growth, scaling operations, and embedding operational rigor in early-stage environments.
• Operational Excellence and Cadence: Experience setting up structured cadences for performance tracking, alignment, and decision-making, with a specific focus on optimizing RCM performance.
• Talent and Incentive Strategy: Demonstrated success in designing talent retention and incentive programs tailored to growth-stage organizations.
• Communication and Relationship Building: Exceptional interpersonal skills, with a strong ability to communicate across all levels and manage complex, sensitive conversations professionally.
• Analytical and Strategic Mindset: Proficiency in using data to guide decisions, with a strategic approach to identifying growth opportunities and operational efficiencies, particularly in RCM.
• Adaptability and Problem-Solving Skills: A proactive, solutions-oriented approach, comfortable navigating ambiguity and driving outcomes in dynamic environments.

We offer competitive benefits to set you up for success in and outside of work.

Here’s What We Offer

• Generous PTO Benefits: Enjoy PTO benefit accrual of 22 days per year.
• Parental Leave: Experience one of the industry's best parental leave policies to spend time with your new addition.
• Rewards & Recognition: Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance. Unlock your potential and be rewarded generously with both monetary incentives and widespread recognition for your dedication and outstanding performance.
• Insurance Benefits: We offer medical, dental, and vision benefits along with 100% company-sponsored short and long-term disability and basic life insurance. Legal aid and pet insurance options are available at a discounted rate.

Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.

Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at [email protected]. Additionally, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data, empowering providers, payers, and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive, coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health, Atlantic Health, and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure— extending the human touch in healthcare. For more information, visit www.innovaccer.com.

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