UX Writer

UX writers play a critical role at CleverTap and work with designers, product managers, engineers, and others to craft the messaging that guides users through the CleverTap dashboard. But it’s not just the words — as a UX writer, you must think about the entire user experience and how it can be made more intuitive and enjoyable.

- Understand functionality and user interaction in various product modules to craft accurate, intuitive, and helpful copy.

- Collaborate with product managers, designers, engineers, and other stakeholders to understand user and business needs.

- Create copy for various UI and UX components, including system-generated updates, error messages, tooltips, modal windows, descriptions, etc.

- Ensure that copy across the product is clear, concise, and adheres to our guidelines.

- Conduct copy audits, market research, readability tests, etc., to improve copy across the product.

- Collaborate with other UX writers to refine existing UX copy guidelines and streamline processes.

- Actively participate in standups, grooming calls, and solutions discussions.

What are we looking for?:

Must have:

- 1 to 4 years of UX writing experience for B2B SaaS or B2C digital products.

- Portfolio showcasing examples of user-centered in-product copy, highlighting the UX challenge and rationale.

- Excellent verbal and written communication skills.

- Ability to collaborate effectively with cross-functional teams and back your work with strong rationale.

- Familiarity with Figma.

- Openness to feedback and continuous learning.

- Ability to juggle multiple projects and meet deadlines.

Good to have:

- Additional certifications specific to UX Writing.

- BA/BS degree or higher in Computer Science, Communications, Design, or a related field. 

Key competencies: 

- Functional: UX writing, content strategy, microcopy, information architecture, UX principles, domain knowledge (mobile marketing and customer engagement platforms)

- Behavioral: Creativity, effective stakeholder communication, conflict resolution, collaborative approach, 

Who will you report to: Director - Product Docs

Why join us? 

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap:

CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.

At the forefront of our innovation is Clever.ai, driving the next wave of AI-powered engagement. With Clever.ai, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta. Join us in shaping the future of engagement.

If you think you’d be a good fit for this role, we’d love for you to apply!

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.

We're excited to showcase what we have to offer!