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Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
As a UX Writer, you’re responsible for creating user-centered content across various mediums that guide and support users throughout their product journey. In this role, you act as a user advocate, leveraging your expertise to craft content experiences that not only meet user needs but also drive engagement and successful product adoption. You ensure that the voice and tone of all content are aligned with our brand and design guidelines. With a solid understanding of UX principles, you utilize research and data to inform your decisions and create content that enhances the overall user experience.
Essential Responsibilities (includes, but is not limited to):
- Content creation and management
- Translate complex technical concepts into content experiences that are easily understandable and continuously improve existing content based on user research, feedback, and best practices.
- Create content experiences across product microcopy, help documentation, and Pendo guides.
- Align brand voice and tone to product content.
- Help manage CMS and contribute to the content, information architecture, and structure.
- Content strategy and guidelines
- Create and maintain comprehensive content guidelines, including contributing to our design system contents strategy guidelines.
- Create standards and best practices for all user-facing content to ensure consistency, clarity and accessibility.
- Regularly update and improve on guidelines regularly based on user feedback, research, and evolving industry standards.
- Collaboration and participation
- Collaborate with product managers, UX designers, UX researchers, developers and other stakeholders to align content with design and functionality and integrate content seamlessly into the user experience.
- Participate in team reviews and feedback sessions to continuously improve content quality and usability.
- Research and data
- Work with UX research to gather feedback and iterate on content.
- Analyze user data and metrics to inform content strategy and improvements.
- Continuous learning and improvement
- Stay up to date on industry trends and best practices in UX writing and content design.
- Participate in professional development opportunities to grow your skills and knowledge.
Ideal Skills, Experience, and Competencies:
- At least 3 years of experience as a UX Writer, Content Designer, Content Strategist or related field.
- A portfolio that showcases your skills and experience.
- Excellent written and verbal communication skills, with the ability to clearly communicate information to technical and non-technical audiences.
- Ability to collaborate and problem-solve with diverse people in different parts of the organization.
- Experience leveraging AI tools and technologies to enhance content creation and streamline workflows.
- Familiarity with product experience tools (e.g., Pendo, WalkMe) and content management systems (e.g., Contentful, WordPress, Adobe Experiences Manager Sites, etc.).
- Experience with Agile methodologies and project management tools (Jira and Confluence).
Required Behaviors:
- Compassionate Candor—We aim to assist others with candid, actionable feedback.
- Seek to Understand—Be open, curious and committed to learning.
- We Before Me—Actively collaborate and seek out diverse perspectives to ensure a win for Team Pax8.
- Do What You Say—Take ownership and honor your commitments; prioritize and deliver.
- Light Up Learning—Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes.
- Driven by Passion—Connects personal passion to Pax8 mission, resilient in face of adversity and uncertainty in pursuit of mission.
Required Education & Certifications:
- B.A./B.S. in English, Writing, UX Design or related field or equivalent work experience.
Compensation:
Qualified candidates can expect a compensation range of $68,000/yr to $105,000/yr or more depending on experience.
Expected Closing Date: 3/21/2025
#LI-Remote #LI-AG
*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
Job Applicant Privacy Notice
Top Skills
What We Do
Buy, sell, and manage cloud solutions with the marketplace that fuels your business.
Our born-in-the-cloud platform modernizes the channel’s cloud journey with consolidated billing, automated provisioning, and industry-leading PSA integrations. And our technology is backed by responsive support, educational offerings, and the resources you need to grow your cloud business.
Pax8 has displaced legacy distribution by connecting the channel ecosystem to our award-winning cloud marketplace. If you want to be successful with the cloud, you want to work with Pax8.
Why Work With Us
At Pax8, we tackle complex challenges, work hard, make time to celebrate, & give back. Being a part of the Pax8 team means being passionate about the quality of your work, caring about the people you serve, & capitalizing on opportunities to improve. It means having each other’s backs, never stopping until a problem's solved & having fun.
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