Zoro.com is a leading eCommerce platform offering nearly 15 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and 650 team members -- and we’re just getting started!
Job Summary: How you will impact our success
As a UX Researcher at Zoro, you’ll work with qualitative and quantitative researchers to help bring the voice of our customers to the heart of everything we build. Your work will uncover insights that shape intuitive, meaningful digital experiences—ensuring our customers feel supported, understood, and empowered every step of the way. This is a unique opportunity to grow as a researcher while making a real impact on a business that values curiosity, empathy, and continuous learning.
Duties and Responsibilities: What you do
- Plan and conduct research: Independently plan, organize, and execute user research studies, using a variety of methodologies such as concept studies, diary studies, usability tests, and surveys to uncover customer needs and behaviors.
- Develop research materials: Create study assets such as test plans, discussion guides, reports, and video highlights that bring customer stories to life.
- Deliver actionable insights: Help synthesize research findings into clear, impactful insights that inform decisions across design, product, and engineering.
- Assist Lead Researchers: Collaborate with Senior and Lead researchers on complex studies and contribute to end-to-end research efforts, from study design to stakeholder presentations.
- Support recruitment and logistics: Coordinate participant recruitment and manage logistics for research activities.
Minimum Qualifications: What you need
- Degree in Human-Computer Interaction, Psychology, Sociology, Anthropology, Information Science or similar fields of study
- Have 1-2 years industry experience as a UX Researcher
- Strong written and presentation skills
Preferred Qualifications: What we’d like to see from you
- Experience working with customers or end users to gather feedback
- Familiarity with research tools such as UserTesting, dscout and Qualtrics
- Ability to adapt and thrive in a fast-paced, dynamic environment
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
Illinois
$77,200—$128,700 USD
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We’re committed to creating a workplace where everyone feels welcome, respected, and included. We value different backgrounds, perspectives, and experiences—and believe that we’re stronger when everyone feels like they belong.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
Top Skills
What the Team is Saying
What We Do
Our e-commerce website has everything businesses and consumers need to make their business go, at prices that make sense. We have over 14 million products on our website (and counting) to help your business run that are shipped fast and often free. Throw in our award-winning workplace culture and you’ll find Zoro an amazing place to work and grow!
Why Work With Us
We've worked hard to foster a unique company culture built on transparency, collaboration, and innovation. We've also won a number of awards for our company culture along the way. Of course, it's not the awards that matter—it's the people. We pride ourselves on building a culture that allows our team members to bring their authentic selves to work!
Gallery
Zoro Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At Zoro, we believe in balance—so we’ve made hybrid work a win-win! Team members are asked to work on-site in our office 2 days a week.
