UX Researcher

Posted 12 Hours Ago
Easy Apply
Somerville, MA
Junior
Cloud • Internet of Things • Software • App development • Automation
SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential.
The Role
As a UX Researcher, you will lead and execute research projects, collaborate with product teams, and present findings to inform design decisions, focusing on enhancing user experience. You will utilize qualitative and quantitative research methods to derive actionable insights from user behavior.
Summary Generated by Built In

UX Researcher 

About SmartBear 

At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.  

UX Researcher  

We are seeking a User Experience Researcher to join our growing design team focused on delivering high-impact solutions to our customers. A successful researcher here leverages strong internal relationships to drive conversation and collaboration, educates our partners in research best practices, and empowers the organization to make better decisions through knowledge sharing. The ideal researcher for this role has experience with enterprise solutions, the software development lifecycle, and user experience best practices.  
 
You will be expected to: 

  • Define and lead UX research projects across various phases of product development. 
  • Collaborate with product design and research colleagues.
  • Work closely with cross-disciplinary teams to build impactful solutions for SmartBear customers. 

Key Responsibilities:  

  • Define research plans that outline objectives, methodologies, and timelines. 
  • Communicate and negotiate with cross-functional partners, stakeholders, and leadership to align on business scope, high-level goals, and product analytics/metrics.  
  • Execute research using both qualitative and quantitative methods.  
  • Distill complex user behaviors and data-driven insights into concise and actionable reports.  
  • Present findings in a way that informs and guides design and engineering decisions. 

  Required Experience:  

  • BA/BS degree in Design, Human-Computer Interaction, Cognitive Psychology, Computer Science, Business, data analysis or related field or equivalent education and experience.
  • 1-3 years of relevant experience conducting research on digital products; enterprise software experience is a plus.
  • Experience conducting user research using various methods, including interviews, surveys, contextual inquiry, concept testing, usability evaluation, product metrics, etc.
  • Ability to work in a collaborative environment; to be critiqued and to critique. 
  • This role is hybrid to Somerville, MA. Must be within commutable distance or open to relocation without assistance (not open to remote at this time).

Preferred Qualifications: 

  • Familiarity with the software development lifecycle 
  • Technical knowledge of API, software testing, developer tooling, etc.  
  • Experience with analytics in user experience practice (e.g. Amplitude, Pendo, Mixpanel) 

 Why you should join the SmartBear crew: 

  • You can grow your career at every level. 
  • We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
  • We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
  • We are guided by a People and Culture organization – an important distinction for us. We think about our team holistically – the whole person.  
  • We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.  

  Did you know 

  • Our main goal at SmartBear is to make our technology-driven world a better place. 
  • SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
  • SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.  
  • We’ve won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. 

SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. 


Important Notice: Beware of Job Scams

 

Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear will always come from an official company email domain (e.g., @smartbear.com). Be cautious if:

  • You are asked for personal or financial information early in the hiring process.
  • There is pressure to move forward quickly or to make payments for any part of the application process.
  • The listing or communication appears on unofficial channels or from unverified sources.

If you have any doubts or concerns about a job listing or communication, please reach out to us directly at [email protected].

 

Disclaimer: Authorized Job Posting

 

This job listing has been reviewed and approved by SmartBear's Talent Acquisition team. We encourage applicants to verify the legitimacy of any job listing that claims to represent our company by visiting our official website (www.smartbear.com) or contacting us directly at [email protected].


What the Team is Saying

Dana Eshleman
Abbey Joyce
Yerli Villatoro
Allison Stone
Kayla Bauerlein
Cynthia Gumbert
The Company
HQ: Somerville, MA
800 Employees
Hybrid Workplace
Year Founded: 2009

What We Do

SmartBear is pioneering innovation in software quality, embracing AI’s transformative potential. The company’s powerful solution hubs, including SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, give software development teams around the world visibility and automation that provide end-to-end quality.

SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including innovators like Adobe, JetBlue, FedEx, and Microsoft. With an active peer-to-peer community, SmartBear meets customers where they are to help make our technology-driven world a better place. The company is committed to ethical corporate practices, including responsible AI that integrates accountability and transparency across its technology stack, and to social responsibility, promoting good in all the communities it serves.

Award-winning and industry favorite tools including SwaggerHub, TestComplete, Bugsnag, ReadyAPI, Zephyr, and Pactflow, among others. Trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.

With an active peer-to-peer community, we meet customers where they are to help make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.

Why Work With Us

SmartBear is revolutionizing software quality not just for our customers, but for our customers’ customers. With quality at the heart of everything we do, we actively support and train new teammates, fostering growth through development and internal promotions. Our culture is open, fun, and welcoming, empowering all experience levels to thrive.

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SmartBear Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

SmartBear supports flexible work arrangements, balancing home and work life uniquely for each employee. We offer In-Office, Hybrid, and Fully Remote options, recognizing the value of both in-person collaboration and personal flexibility for our team.

Typical time on-site: Flexible
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HQSomerville, MA
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Bath, GB
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Bengaluru, IN
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Galway, IE
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Wrocław, PL
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