We are looking for a visionary designer who is ready to and capable of tackling some deep, challenging design problems, and coming up with elegant solutions that will improve the customer experience. This is a contract role from approximately 2/3/25 - 7/18/25. We are open to candidates located in the United States.
What You'll Do
Work with project managers and stakeholders to identify and understand business requests, requirements, and deliverables.
Construct a user experience strategy that addresses the project's business objectives, key performance indicators, and the target audience(s).
Develop a full spectrum of innovate design solutions that can both satisfy the business goals of the stakeholder and addresses the needs of the target user.
Map out user flows, diagrams and models to facilitate discussions around complex topics.
Push the boundaries of the current interaction models to create a better user experience and more engaging storytelling experience.
Create pixel-perfect wireframes, screen layouts, navigation systems, and user interface elements within a strict set of brand guidelines. Consider all screen sizes and devices (desktop, tablet, mobile).
Create prototypes to assist in pushing concepts forward and through approval process.
Present your work to internal team members, creative directors, and stakeholders. Be able to defend your opinions during reviews but know how and when to receive feedback and constructive criticism.
Collaborate with interdisciplinary project teams of designers, art directors, and copywriters.
Who You Are
Professional experience as a user experience designer, interaction designer, information architect, or similar role.
Bachelor's degree preferred, with multidisciplinary backgrounds such as psychology, computer science, information sciences, human/computer interface design or commerce/business.
An exceptional eye for pixel-perfect detail. Ability to produce high-fidelity (pixel-perfect) wireframes & design comps, rapidly with a propensity towards simplification.
A passion for improving and promulgating design processes.
Must be process driven, possess strong interaction design skills, careful attention to detail and have a solid understanding of user centered design principles.
Mobile design experience.
Previous experience working on e-commerce is a plus
Strong up-to-date body of work and online portfolio (this is a must-have) that is impressive immediately. Portfolio/work samples must demonstrate experience creating great user-centered design solutions, wireframes and prototypes.
Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
Proven interpersonal skills, client relation skills and ability to work in a team environment
Fluency in Sketch, Figma, Adobe Photoshop, Illustrator, Keynote, and a solid knowledge of HTML/CSS and rapid prototyping tools
Experience using Principle or positive attitude to jump in and learn
Who we are
At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience.
We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey.
Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth.
We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other.
Core Values:
- Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
- Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
- Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
- Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
- Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.
Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.
What We Do
Hero Digital is a leading independent customer experience company born in California at the intersection of consulting, creative, and technology. Our purpose is to solve our clients' toughest digital problems to turn them into enormous opportunities. Hero Digital’s expert problem solvers create growth & value for many of the world’s leading brands like Zoom, Comcast, Twitter, U.S. Bank, Salesforce, Sephora, Jefferson Health, The Robert Wood Johnson Foundation, and TD Ameritrade Institutional achieve growth.
We have been named one of Adweek's Fastest Growing Agencies and one of Inc.'s hottest companies. Our growth is both rapid and thoughtful, with a commitment to diversity and inclusion. We welcome the contributions and perspectives of people from every race, gender, religion, background, and identity
