About the RoleAs a UX Analyst you will play a crucial role in enhancing user experiences within Swift’s financial software products. You will apply a design thinking approach to collaborate with the product manager to analyze user/customer needs/wants, define problem statements, and use this knowledge in ideating useful product features. You will be responsible for designing usable, simple, understandable and efficient application front-ends including GUIs and data visualizations for high complexity products. You will collaborate with IT delivery teams to ensure that product designs and specifications are implementable and correctly interpreted.About the Role
As a UX Analyst you will play a crucial role in enhancing user experiences within Swift’s financial software products. You will apply a design thinking approach to collaborate with the product manager to analyze user/customer needs/wants, define problem statements, and use this knowledge in ideating useful product features. You will be responsible for designing usable, simple, understandable and efficient application front-ends including GUIs and data visualizations for high complexity products. You will collaborate with IT delivery teams to ensure that product designs and specifications are implementable and correctly interpreted.
What to expect / your responsibilities
- User Research: Conduct qualitative and quantitative research methods (e.g., interviews, surveys, usability testing) to gather insights on user needs, behaviors, and pain points.
- Data Analysis: Analyze user data and metrics to identify trends, opportunities for improvement, and inform design decisions.
- User Journey Mapping: Create user personas and journey maps to illustrate user interactions and highlight areas for enhancement.
- Collaboration: Work closely with UX designers, product managers, and developers to ensure a user-centered approach in the design and development process.
- UX Design and Prototyping: Build mock-ups and prototypes of GUIs for complex software products. Conduct design critiques with stakeholders.
- Usability Testing: Plan and conduct usability tests to evaluate the effectiveness of design solutions and gather actionable feedback for iterations.
- Documentation: Produce detailed reports and presentations on research findings and design recommendations to communicate insights to stakeholders.
- Market Research: Stay updated on fintech industry trends and competitor offerings to inform design strategies and best practices.
What will make you successful?
- 3-5 years of professional experience in a UX role with track record in the domain of software products UX design.
- You are a mindful observer of human behavior. Empathy is part of your nature. You feel users’ frustration and understand their points of view.
- You have strong inter-personal skills. You can establish, coordinate, and facilitate relationships with business and IT units. You are able to independently and confidently facilitate UX related discussions with/between project stakeholders and to assertively present and communicate UX activity outcomes.
- Practical experience or academic background in Design Thinking methods and experience with facilitating design thinking activities.
- Strong analytical skills: ability to quickly grasp complex business context of a product or service; ability to quickly study and analyze customer requirements and functional specifications.
- Technical understanding & vocabulary – You understand how systems work; you can understand and speak engineers’ language.
- Proficiency in design tools Figma and Axure.
- Excellent English, both written and spoken is a mandatory pre-requisite.
- Financial software product design experience is a plus.
Education
University degree or equivalent.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.
Top Skills
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
