User Researcher

You’ll have experience of user centred design practices, and a solid research process  
that involves customers and stakeholders throughout and will be able to show us some  
of this in the interview. 

 
In return, you’ll be given a fantastic platform to grow as a user researcher with  
opportunities to learn new skills and develop, as well as being presented a clear  
progression path with various benefits along the way. As the team is relatively new and  
growing, you’ll be able to really contribute to the research function and help to build it  
out. 

Key Skills / Qualifications needed for this role: 

• Analysis and synthesis. 

You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions. 

You understand how to apply techniques for the analysis of research data and synthesis of findings. You can present clear findings that colleagues can understand and use. 

• Inclusive and ethical research. 
  You understand the diversity of users of healthcare services, not just speaking to existing Bupa customers. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services. 

You understand the need to make services usable and accessible for everyone. You can work with colleagues to include many kinds of users in appropriate research activities. 

• Research skills. 

You understand and have experience of user research methods. You know when to use those methods and how to apply them correctly at different stages of the product life cycle and situations. You know how to involve your team in research activities. 

• Society and technology. 

You can align user research activities to help your team understand changing user behaviour. 

You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for healthcare, insurance and Bupa. 

• Strategic insight. 

You can align user research activities with objectives to create strategic insights that inform our digital propositions, products, and services. 

You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action. 

• Technical understanding. 

You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team. 

• User-centred and agile practices. 

You understand and have experience of a range of user-centred practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative, and collaborative way to help colleagues to plan and do continuous user research in a multidisciplinary team. 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE. 

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements.  This will mean the Recruitment team have all the relevant information they need to review your application. 

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.