Apply a user-centered approach, design-thinking techniques, and other forms of user research to gather insights from experts and field users that inform digital-product and experience strategies, execution, and adoption optimization throughout the product-development lifecycle. Plan, manage, and facilitate cross-functional workshops with business and technology teams and stakeholders to define opportunities, and transform business and user requirements into experience concepts and strategies. Ensure digital products and experiences effectively meet both user and business needs by grounding concept development, decisionmaking, and prioritization in research and insights.
Key Responsibilities
- Plan, manage, lead, and conduct qualitative and quantitative product and user research throughout the product and experience concepting, development, and management lifecycle.
- Plan, manage, lead, and facilitate workshops, design-thinking processes, and adoption-analysis processes with global and cross-functional teams of business, product, business architecture, UX design, and technology partners and stakeholders.
- Analyze, report, and present findings to partners and stakeholders at multiple levels within the organization.
- Lead product-team conversations to convert research insights to user stories and prioritize them for action.
- Collaborate with business, product, business-architecture, UX design, and technology partners to create and refine experience artifacts such as journey maps, jobs-to-be-done analyses, service blueprints, user flows, and information architecture models based on insights captured through research and workshops with subject-matter experts and users.
- Work directly with product teams to identify opportunities and advocate for field input and research across the product lifecycle, and aligned with both Agile and Waterfall methodologies.
- Represent field insights and user perspective throughout the strategy, concepting, development, and ongoing measurement and iteration phases of the product- and experience-development lifecycle.
- Consult with and mentor others within the organization in effective facilitation, workshop management, and user-centered design and insights techniques and tools.
Required Qualifications
- Bachelors degree or equivalent required.
- 5-7 years of relevant experience required.
- Proficient knowledge of user-centered design processes, digital-product best-practices, and related disciplines such as information architecture.
- Experience conducting qualitative user or field research.
- Strong written and verbal communications skills, including the ability to clearly articulate research insights and their relationship to business and product requirements and outcomes.
- Proficient documentation skills to convey insights through experience artifacts such as journey maps, user flows, and service blueprints.
- Ability to work in both waterfall and Agile project processes.
Preferred Qualifications
- Experience with principles and techniques including design sprints, co-creation methods, behavioral design and research, service design and research.
- 3+ years of experience researching or designing highly complex digital applications from a user centered standpoint.
- Experience conducting field research for complex application ecosystems for specialized user groups.
- Experience working within financial services industry preferred; experience in other highly regulated environments also considered.
- Ability to review, interpret, and align business and product requirements documents with a user-centered perspective.
- Fundamental understanding of Agile methodology, and project-management and business-process-management concepts.
- Strong storytelling and presentation skills, process flexibility, and comfort leading rooms of people at all levels of an organization.
About Our Company
We’re a diversified financial services leader with more than $1 trillion in assets under management and administration as of 2022. Our team of 20,000 people in more than 20 countries, advise and manage assets and income of more than 2 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.
Base Pay Salary
The estimated base salary for this role is $98,100 - $132,400 / year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances.
Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full time
Exempt/Non-Exempt
Exempt
Job Family Group
Technology
Line of Business
TECH Technology
Top Skills
What We Do
For over 30 years, Freedom Mortgage has helped millions of Americans achieve their dreams of homeownership and financial betterment. The wellbeing and improvement of our customers' lives and the communities in which they live fuels our ambition. We’re driven by boundless stamina and an unwavering focus on continuous collaboration, relentlessly seeking the right solutions for every customer and loan every day.
Today, we service nearly 1.5 million customers with over $300 billion in mortgage loan assets, and we consistently rank as one of the nation's top 10 lenders. We are over 13,500 team members strong, recognized as a Top Workplace in the U.S., and are continuing on our unprecedented growth trajectory.
Freedom Mortgage is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Local applicants are encouraged to apply. Employment contingent upon successful completion of a background investigation. Smoke-free workplace. Drug-free work environment. Excellent benefits package including medical, dental, vision, and 401(k). All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
Come #SoarWithUs and be a part of the Freedom family!
Freedom Mortgage Corporation
951 Yamato Road, Suite 175
Boca Raton, FL 33431
Lender NMLS ID: 2767
www.nmlsconsumeraccess.org
