Unit Manager, Operations and Planning

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Manager to join our growing team!

The CL-SL Ops & Planning team supports national strategic projects for Commercial Lines and Specialty Solutions. As a Unit Manager reporting to a Manager in CL-SL Ops & Planning, you will oversee a team of Business Analysts and/or Product Owners, their professional development and operational efficiency. This position can be based in any of the Intact Canada office locations.

Here are a few ways you'll make a difference: 

• Identify and develop talent, manage performance and professional development.

• Encourage and support the career development of the team by identifying training and mentorship opportunities, including Agile, requirements gathering and analysis, business processes and best practices.

• Implements continuous improvement processes and practices ensuring the most efficient and effective use of analysis tools, resources and processes.

• Maintains team's capacity plan in a proactive and efficient manner and continuously seeks solutions to achieve objectives, meet priorities and support organization’s roadmap.

• Collaborate and build partnerships with stakeholders including individuals in Corporate UW, Actuarial, Distribution and IT.

• May be asked to lead, define, negotiate, communicate and monitor an assigned project and work closely with other business stakeholders to propose solutions and meet department needs and objectives.

• Work closely with manager to assess and prioritize new requests.

What you bring to the table:

• You have a minimum of 1 to 3 years Management and 3+ years Lead/Senior BA/Product Owner experience.

• Strong people leadership skills including the ability to engage, motivate, and coach staff.

• Strong teamwork, communication and relationship building skills, demonstrated experience managing internal and external clients

• You have strong business, strategic and financial acumen and understand how pieces fit together.

• You forge strong relationships with internal and external stakeholders and can work with all levels from individual contributor to executive, and from different areas of the business.

• You have strong written and verbal communication skills and are comfortable giving presentations to employees and to executives alike.

• You are experienced in operational change management, ensuring that all stakeholders are aware and prepared for upcoming changes.

• Strong knowledge of Business Analysis, Product Owner and Agile best practices.

• Be comfortable with ambiguity and perform well under pressure.

• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.

• No Canadian work experience required however must be eligible to work in Canada.

Nice-to-Have:

• You have proven familiarity with Commercial P&C and/or Specialty Solutions.

• PMP, CAPM, CBAP and/or CCBA certifications are an asset.

• Familiarity with Project Management is an asset.

#LI-Hybrid 

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.