Who We Are:
Hi! We’re and we are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we’re building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, in the right place, at the right time. We currently provide services to over 400 million people in over eight countries worldwide, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.
Headquarters: New York City, New York
Current Headcount: 200 People and counting….
About the role:
We seek a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform. This role will report to an R&D Manager in Israel.
You will be responsible for the interoperability and Assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between Engineering and Business for all UC-related activities. You will get an opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform.
What will your job look like?
- Working as part of a real-time communication team in the R&D group to deliver a highly available 911 Infrastructure
- Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
- Provide clients with customized communication solutions for Carbyne’s unified communications services
- Install, maintain, integrate, and contribute to PBX projects and UC solutions
- Create and maintain technical specs and solution documents
- Overall responsibility for onboarding new customers in alignment with customer requirements and solution specifications using Carbyne’s best practices
- Providing technical support and training for the Operations team on 911 emergency communications systems
- Gaining a solid understanding of unified communications architecture, networking, and cloud computing
- Interact with a variety of internal stakeholders: Carbyne’s Operations, Sales, CTO Office, and Product Managers
Technical Skills Required:
- Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
- Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
- 3+ years of experience in solutions deployment of open-source VoIP solutions
- 3+ years of experience in Networking. Proven knowledge and experience in networking full knowledge of the OSI model and deep understanding of 1-7 Network Layers
- Good understanding of Linux environments, including bash scripting
- Hands-on experience deployment on Private and Public network/security clouds (AWS)
Bonus points:
- Industry certifications like CCIE, CCNP, CCNA Voice
- Knowledge of Docker and Kubernetes
- Knowledge of AWS infrastructure
As a member of the Carbyne team, you can expect:
- Major medical expenses plan and life insurance coverage
- Psychological assistance for you and your family members 24/7
- Lunch stipend
- Savings fund
- Options plan
- Internet and cell phone reimbursement
- Office is closed between Christmas and New Year
- Paid Parental Leave
- 13 Paid holidays
- Special bonuses- Christmas bonus, Vacation bonus, and vacation premium bonus
- An annual budget for learning and development
Our Promise
Carbyne believes that every person has a right to equal employment opportunities without discrimination due to race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law. We also strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
Note: We’re unable to sponsor employment visas at this time.
Top Skills
What We Do
Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?
So, we did something about it. We decided to not just fix it, but to constantly improve it with ongoing updates so urgent communications never become stagnant again. We call it relentless innovation.
Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.
Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single UI. This UI is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.
Carbyne: we serve one and millions of benefits.
Why Work With Us
We need great brains who want to collaborate with the best and can envision new ways for emergency services to be smarter, safer, and better.
We hire builders. People who want bigger possibilities for themselves, so we help them reach their professional goals with ongoing training, support, and growth opportunities.
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