Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.
MiniCo has nearly 50 years of experience in program management, underwriting, binding authority, and claims, offering a portfolio of exclusive programs to address even the most unique risk exposures. Our dedicated program teams provide niche underwriting process and flexibility, industry specialization, and unparalleled customer service. Today, MiniCo is a member of the Jencap Program Administrators division, offering multiple specialty property and casualty insurance products for a variety of unique industries and exposures.
The Team Leader – Underwriting Support will work a hybrid schedule from our Phoenix AZ office.
The Team Leader – Underwriting Support will provide leadership and direction to the Underwriting Support team, ensuring seamless policy issuance, compliance support, and operational efficiency. This role will also focus on platform support, acting as a liaison between underwriting teams and internal IT, managing system solutions, and supporting cross-functional projects. Additionally, the Team Leader will ensure compliance with state and provincial regulations and contribute to underwriting system improvements.
Responsibilities:
- Serve as the primary liaison between underwriting teams, IT, and vendors, ensuring smooth system functionality and issue resolution.
- Support multiple programs by addressing technology platform needs and system-related challenges, especially with the policy issuance system (Concept One).
- Collaborate with IT and other departments on system updates, enhancements, and troubleshooting.
- Oversee compliance tracking in all states, ensuring proper underwriting guidelines, coverage, and rate filings.
- Manage and maintain integrity of the policy issuance system and keep underwriting guidelines, applications, and coverage forms up-to-date
- Lead and assist with special projects, coordinating efforts to ensure system upgrades and enhancements align with program goals.
- Review and approve Scope of Work (SOW) and Statement of Work (SOW) documents.
- Assist with writing business requirement documents (BRDs) for IT initiatives and system upgrades.
- Ensure proper testing and implementation of system enhancements.
- Ensure adherence to state and provincial licensing compliance and oversee state policy compliance processes.
- Supervise and mentor the Underwriting Support team, conducting regular coaching and promoting employee development.
- Actively participate in Weekly Underwriting Team meetings and support cross-departmental initiatives
- Maintain acceptable internal service standards and identify opportunities for process and system improvements.
Requirements:
- Minimum of four (4) years in commercial underwriting, insurance operations, or project management, with experience in policy issuance systems.
- High school diploma required; college degree preferred in business, insurance, or a related field.
- Property-Casualty experience preferred
- Surplus lines experience preferred
- Certification in Project Management and/or Business Analysis preferred
- Familiarity with state and provincial compliance requirements for insurance products and licensing.
- Technical insurance training (CPCU, IIA, CISR, CIC, AU) is a plus
- Arizona State Insurance License may be required, or willingness to obtain.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.
Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.
Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.
Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
What We Do
Jencap comprises ten industry-leading insurance brands that provide unique specialization, unparalleled market access, and nationwide influence. Encompassing expertise from every corner of the industry, Jencap is the ultimate, award-winning insurance family.
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