The Experience Designer (XD) supports the Experience Architect (XA) on customer transformation projects to deliver on the definition, design and execution of the target state Salesforce solution and experience:
● Participate in the discovery process to understand the problem we are trying to solve, conduct user interviews, uncover pain points and opportunities.
● Plan and support workshops and co-creation sessions .
● Capture key data points and help with the synthesis of user research insights
● Under the guidance of the Experience Architect, formalise the current and target state user journey maps, creating personas and storyboards.
● Produce wireframes and prototypes, develop detailed design screens, and build narrative of target state.
● Participate in usability testing sessions to gather feedback and help iterate designs. Help document findings and make design recommendations for improvements based on real user interactions.
● Work closely with Solution Architects and Technical Architects to validate and ensure designs are technically feasible within the CEER framework.
● Develop and leverage design systems within Salesforce to ensure consistency, scalability, and efficiency in UI design.
● Support the project team on branding, visual designs for documentation and presentations.
● Support pre-sales activities.
• 5+ years of experience in services and tech product design
• Experience in professional services / consulting
• Experience in implementing CRM solutions or Enterprise solutions
• Resourcefulness, adaptability, comfortable with ambiguity
• Presentation / story-telling
• Workshop design and facilitation
• Design systems and Agile delivery
• Wireframing / UI design
• Visual design / branding
• Tools: Figma / Adobe suite
• Salesforce knowledge and experience on Singapore government projects a bonus but not a must
Top Skills
What We Do
Unison Consulting was launched in Singapore on September 2012, the hub of the financial industry, with innovative visions in the technocratic arena. We are a boutique next-generation Technology Company with strong business-interests in Liquidity risk, Market Risk, Credit Risk and Regulatory Compliance.
Unison provides technology consulting and services to implement Risk Management and Risk Analytics System for Financial Institutions. Our services suite comprises of Techno-Functional consulting, systems integration, Business Intelligence, information management, and custom development of IT solutions, plus project management expertise for financial institutions.
We have expertise in latest cutting edge technology to achieve better total cost of ownership. Through our qualified professionals, we assist you drive your unique risk management strategies, whether that means efficient monitoring, improving risk appetite of the financial institutions, complying with regulations, or capturing growth opportunities through innovation, this is what maximizes your decision taking potential. At Unison Consulting, we view clients as partners, and our success is only measured by the success of our partners. So we put it all on the table in order to exceed expectations.
Our staff consists of young, energetic and innovative consultants who are never afraid to challenge the conventions and push the boundaries in an effort to help our clients. For every project, no matter how large or how small, we strive to not only meet your needs, but deliver a showcase in your field
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