Trust & Safety Investigator - Platform Ops

About the Position
We are looking for a thoughtful, detail-oriented Trust and Safety Investigator for our Platform Operations Team to work with our global Trust & Safety team. In this role, you will address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies. As an investigator you will carefully review abuse claims and financial fraud.
What you'll do

• Be part of a world class globally-distributed team.
• Help administer efficient and compliant handling of legal requests.
• Handle abuse complaints regarding DMCA, Trademark, Phishing, CSAM,
• Investigate account compromises and take-overs through to resolution.
• Daily reviews of financial transactions for fraud.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
• Partner with other teams in the company, including Policy, Legal, and the Product teams to ensure our processes are carried out in a scalable fashion.
• Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
• You may be part of the rotating weekend and off-hour coverage responsibilities.

Examples of desirable skills, knowledge and experience

• • You have 2 - 5 years of anti-abuse or support escalations experience at an Internet Service Provider or hosting provider
  • Demonstrate working knowledge of DNS and how the Internet works
  • You've worked with lawyers, and legal teams.
  • Demonstrate working knowledge of DNS and how the Internet works
  • Working knowledge of the domain name space
  • Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor
  • You have a strong anti-abuse and/or support escalation background
  • Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks
  • You have a strong anti-abuse and/or support escalation background
  • Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks

Bonus Points:

• Experience with the legal considerations related to hosted material (notice & takedown).
• You've interacted with law enforcement individuals and agencies.
• Familiarity with DMCA (Digital Millennium Copyright Act), copyright, and trademark issues.
• Familiarity with ICANN Compliance requirements
• Familiarity with Email delivery and IP Reputation management