Trust & Safety Associate - Malayalam

Company Description

Founded in 2018, Lokal is on a mission to strengthen hyperlocal communities by enabling its mostly non-English users to share, interact and transact in their regional language. Lokal users gain access to hyperlocal information such as daily commodity prices, local jobs, real estate, matrimonial, local business advertorials and classifieds which would otherwise be scattered across local newspapers. The app is available in Kannada, Telugu, Tamil, Malayalam and Marathi, and has 10 million downloads with a presence in 100+ districts across South India. Having achieved unmatched user density in deep tier 2 & 3 locations in India, Lokal has been supported by marquee investors, namely 3one4 Capital, India Quotient, Y Combinator.

Job Description

Job Summary:
We are seeking a detail-oriented and proactive Trust & Safety Associate to oversee the integrity and quality of Audio & Video conversations on our platform. The Trust & Safety Association will be responsible for reviewing and auditing the recorded conversation, ensuring compliance with community guidelines, and maintaining a safe and positive environment. The ideal candidate should have a keen eye for detail, be comfortable working with sensitive conversation, and possess strong decision-making abilities.

Key Responsibilities:

• Review and moderate (audio & video conversations) to ensure it meets the platform’s standards and guidelines.
• Identify and flag inappropriate, harmful conversations for review .
• Maintain up-to-date knowledge of community guidelines and ensure they are applied consistently.
• Maintain accurate records of moderation activities and contribute to periodic reports.
• Engage with users & hosts to provide clarification on community policies when needed.

Requirements:

• Bachelor’s degree 
• Previous experience in content moderation or a similar role.
• Strong understanding of platform-specific guidelines and community standards.
• Ability to make quick, balanced decisions based on platform guidelines.
• Excellent written and verbal communication skills.
• Proficiency in Tamil/Telugu/Hindi/ Malayalam/Kannada(Must know Read , write and speak)
• Ability to handle sensitive content in a professional and composed manner.
• Attention to detail and ability to work independently and as part of a team.