Experienced travel specialist that can work proactively to improve the NNA Travel Program. Travel Specialist must be a good communicator with a solid understanding of travel technology, change management and customer service with respect to corporate travel.
This role will require collaboration with both Travel Arrangers and Executive Management to engage, educate and elaborate on our travel initiatives in a positive and concise manner. Analyst will work in conjunction with the Regional Travel Team to align all processes and service metrics as well as oversee travel management company (TMC).
Responsibilities:
1. Ensure efficient services: Ensure the NNA Travel Program delivers consistent and efficient services in compliance with the T&E policy.
2. Develop improvement initiatives: Identify and develop initiatives to enhance customer service and manage travel costs, working with the regional team and travel suppliers.
3. Support internal stakeholders through training: Collaborate with key stakeholders to provide training and support to travelers, ensuring they understand and adhere to the travel program and its guidelines.
4. Improve booking process efficiency: Work strategically to improve online adoption, reduce costs, and increase the efficiency of the travel booking process.
5. Manage travel behavior: Use travel data to identify trends and take actions to improve the travel program.
6. Monitor suppliers to meet SLAs and if needed, determine remediation plans.
Minimum Requirements
Education: Bachelor’s degree in tourism, travel, hospitality, business administration or related.
Experience: Must have +2 years of experience in an administrative support role, customer service and/or travel management.
Computer skills: Proficiency in travel management software, booking platforms, and expenses management systems. Concur Travel is a plus.
Language level: Fluid English, spoken and written. Advanced - front with USA
Desirable Portuguese.
Travel: Willing to travel to provide training/support to various locations
Competencies:
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Communication and problem-solving skills
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Ability to work effectively under pressure.
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Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
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Planning and organizational skills to balance and prioritize tasks and requirements
By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is not limited to, proprietary information, financial data, and other assets requiring safeguarding. Nissan Mexicana and its subsidiaries assure confidentiality and compliance with all legal requirements regarding the use of such information. By applying for this position, you are consenting to this check.
Nissan (NMEX, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción, ni discriminación por género, identidad y/o expresión de género, orientación sexual, raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
Nissan (NMEX, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Mexico City Mexico
Top Skills
What We Do
At Nissan Motor Corporation, we are transforming how people live and drive — and we need passionate innovators to help us create a more sustainable future. As a global automotive leader, we take pride in enriching the lives of our employees and believe your passion, talent, and dedication are essential to our success. That’s why we provide career growth opportunities to help you move ahead, internal mobility so you can explore other career paths, and a healthy work-life balance so you always feel your best. In the spirit of “doing what others don’t dare to do,” we value your knowledge and life experience. We work to ensure all employees have a voice and always feel comfortable using it.
Join us on our journey into a future of possibility, and experience a career as exhilarating as the open road.
Why Work With Us
Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation.
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