Travel and Expense Program Analyst Sr.

Job Responsibilities and Requirements

The Travel Program Analyst will oversee and manage the monitoring, auditing, and maintenance of the company’s entire travel and expense program, ensuring all employee travel costs are processed accurately and comply with company policies, including reviewing expense reports, providing employee training on travel procedures, managing travel vendors, and analyzing travel trends to identify cost-saving opportunities; essentially acting as the primary point of contact for all travel and expense related matters within the organization. This role involves providing various levels of support and serving as a point of escalation for Concur-related issues. Additionally, the analyst will collaborate with management in driving continuous improvement and streamlining of our workflows and systems.

Duties and Responsibilities

• Serve as in-house primary SAP Concur system subject matter expert on travel and expense management tools, functionality, customizations, and reporting.

• Configure and administer SAP Concur system including but not limited to user administration, account maintenance, imports/exports, policies, expense groups, forms, reports and dashboards, workflows, audit rules and integration with SAP to meet business needs.

• Lead the ongoing development projects of the SAP Concur platform.

• Identify process improvement opportunities driving the continuous improvement of our business systems to support initiatives.

• Recommend innovative, and where possible, automated approaches for system administration tasks.

• Responsible for auditing and monitoring the expense reporting according to Reliance Matrix corporate policies in SAP Concur.

• Supporting employees with issues of expense and company billed statement reports and day to day questions.

• Respond to inquiries about expense reporting and provide support and solutions to user problems to ensure Travel/Concur user satisfaction.

• Audit, and release for payment, expense reports using SAP Concur ensuring adherence to company policy.

• Ensure system audit rules, reminders, monthly reports and system settings are operating correctly, and employee data is updated accurately.

• Reconciliation of all expense reports, maintain schedules and reporting to management of open and unreconciled activity. Tie Batch Payment reports to bank and daily balancing at month end.

• Maintain the company’s corporate card program and reconcile the monthly transactions through our delinquency escalation process, reconciliation of cardholder accounts and addressing cardholder inquiries.

• Identify, capture and manage issues. Involves leadership as needed.  

• Manages month-end close activities as it relates to expense management & credit cards.

• Daily/monthly reconciliations of various general ledger suspense accounts and bank accounts with the use of Oracle, Concur and bank reports.

• Identify areas of potential risk, misuse or fraud – elevate to management with corresponding support

• Liaison with third party administrators and internal departments in conjunction with problem resolutions, correspondence and reporting.  

• Manages training material on the travel and expense policy and process.

• Miscellaneous projects assigned by management.

Required Knowledge, Skills, Abilities and/or Related Experience

• Bachelor’s degree in Accounting or Finance or equivalent experience required

• Minimum of five (5) years experience with travel and expense programs

• Demonstrated strong level understanding of SAP Concur or any other travel and expense management workflows and systems.

• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards

• Experience working with and administering third-party platform experts

• Exceptional customer service skills

• Ability to organize and expedite the workflow in a high-volume environment.

• Exceptional verbal and written communication skills

• Ability to communicate effectively at all levels of the organization

• Demonstrated ability identify and implement improvements

• Must possess strong analytical and time management skills

• PC proficiency, including MS Office Suite products as well as the ability to become proficient on required internal system applications on a timely basis.

Ability to Travel: None                                  

The expected hiring range for this position is $69,890.00 - $93,300.00 annually for work performed in the primary location (Philadelphia, PA). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.

Work location may be flexible if approved by the Company.

What We Offer

At Reliance Matrix, we believe that creating a more diverse, equitable and inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.

That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.  

Our Benefits:

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (that include prescription drug coverage) to suit your unique needs.  For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company provided Life & Disability Insurance to ensure financial protection when you need it most
• Family friendly benefits including Paid Parental Leave & Adoption Assistance 
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays.  As you grow with us, your PTO may increase based on your level within the company and years of service. 
• Volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values:

• Integrity
• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

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