Our Opportunity:
Chewy is hiring a Transportation Manager. This role is within the Outbound Transportation team and will report to the Associate Director, Regional Outbound Transportation. This individual will be responsible for the direction of Chewy hourly associates in the Transportation Coordinator and Switcher Driver roles as well as serving as the onsite Transportation liaison to FC AMs and Oms. Responsibilities include meeting and exceeding the established safety, quality, efficiency, labor, and engagement objectives. You will be successful in this role because you are passionate about training, guiding, and supporting your team and recognize their effort and achievements! You also understand how to find, analyze, and apply data in all your decision making.
What You'll Do:
- Lead the scheduling of Transportation Coordinators (TCs) and Switcher Drivers to meet FC operational needs.
- Coordinate the safety, training, and certification of the Switcher Program.
- Train and mentor TCs to meet all safety, quality, and efficiency metrics (Recordable Incidents, CPT Compliance, Trailer Close Compliance, Not Tendered, UOMs, MNRs, BOLs, Trailer Status Reporting).
- Support the local carrier (FedEx, OnTrac, Purchased) relationship to provide daily service and quality feedback and address operational issues.
- Review and approve weekly Kronos employee timesheets and vendor invoices in Oracle.
- Handle employee questions and concerns and follow up with the intent to maintain a positive work environment and earn trust.
- Point person for our switch tractor vendor for day to day activities, unit hours reporting, and scheduling of preventive maintenance.
- Optimize fueling schedules with local vendors to reduce delivery charges.
- Complete vital documentation for supervising attendance, efficiency, behavior, and safety.
- Be able to deep dive within a process and drive process improvements through associate feedback, analyzing data, and up channeling changes to acquire departmental goals.
What You'll Need:
- 1-3 years' supervisory experience preferably in a logistics, warehouse, or distribution center environment (degree preferred).
- Excellent social skills, oral and written communication skills, and strong attention to detail!
- Capable in Excel, Word, Outlook, Webex, and High Jump. Tableau and SQL knowledge preferred.
- Ability to work a flexible schedule to include nights, weekends, and holidays as business needs indicate.
- Position may require some travel (< 10%).
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
