The Company
About Quench
Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000+ customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.
About Culligan
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: Be Quenchy
\KWENCH – ee\; adjective
· Going “above and beyond” for one’s customers, colleagues and company.
· Demonstrating positivity, dependability, honesty and collaboration.
· Balancing life and work, and having fun doing it.
The Position
We are currently seeking a Training Specialist to join our Training and Enablement team, supporting both the Customer Care and Sales teams alongside our team of trainers. The Training Specialist is responsible for the quality of our work across the Customer Care and Sales as it relates to our interactions with customers, leveraging the best of our technology and understanding everyday policies and procedures. The Training Specialist is primarily focused on ensuring customers are consistently delighted with the knowledge, professionalism, courtesy and efficiency of our customer-facing employees, and that our employees are able to effectively move through our systems to gather the right data and perform the right actions to support our customers. The Training Specialist will work closely with the Sr. Manager of Training & Enablement as well as the Leadership & Development Manager to provide top tier new hire experience, produce improved SOPs, and continued education for Customer Care & Sales team as well as assist with building and planning essential events throughout the year.
Essential Functions
· Develop training modules and content as needed, in such areas as process, SOP compliance, professionalism/customer advocacy, product knowledge, system mastery, etc.
· Schedule, deliver and/or coordinate the delivery (as applicable) of training to all department employees, including that related to the onboarding of new employees as well as ongoing training sessions
· Plan and implement an effective training curriculum
· Train and guide new employees
· Coach & mentor employees at all stages of their lifecycle to enhance skills as needed
· Develop/assist in quality auditing to ensure training and process compliance
· Conduct retraining as needed for existing employees
· Work with other departments as needed on product launches, system launches and other organizational updates
· Insist on excellence in taking care of customers
· Regular and reliable attendance
Qualifications
· Excellent communication, presentation and interpersonal skills
· Minimum 1 – 3 years of proven experience in a teaching/training position
· Solid knowledge of corporate training techniques
· Intellectual curiosity about best practices in training and customer care
· Excellent time management and organizational skills
· Proficiency with Microsoft Office Suite, especially PowerPoint
· Experience with Salesforce, Adobe Acrobat, LMS and/or training software/tools is a plus
· Associates or Bachelor’s Degree preferred
· Must be a quick learner and should be able to adapt to changing technical and business requirements
· Results-oriented attitude, ability to manage multiple projects and data-driven mindset
Top Skills
What We Do
Quench is the brand that helps our growing and forward-thinking customers keep their employees, customers, and guests happy, healthy, and hydrated. We offer water-as-a-service solutions by providing pure drinking water through a broad array of bottle-free machines. Our point-of-use machines offer users countless consumption choices, including mineral-infused quenchWATER+, chewable ice, sparkling water, flavored water, and even coffee. Customers choose Quench because Quench has the depth of options, national reach, and consistently high level of service to deliver pure, delicious water to tens of thousands of small businesses and to over half of the Fortune 500 organizations across the continent. Headquartered outside Philadelphia, PA, Quench is a subsidiary of Culligan.
