Training and Development Specialist

The Training and Development Specialist will craft and deliver impactful training programs that align with organizational goals and objectives. Collaborate with key stakeholders and subject matter experts to assess training needs and identify gaps in knowledge and skills. Evaluate the effectiveness of training programs to measure knowledge transfer and performance improvement.

This position will primarily support our Intake team with work hours of 8:00am-5:00pm Monday thru Friday with occasional variation to support other departments (7:30am-4:00pm and 9:00am-6:00pm).

Position Responsibilities may include, but not limited to

• Design, develop, and deliver engaging and effective learning experiences that align with organizational goals and objectives
• Collaborate with various departments, stakeholders, and subject matter experts to assess training needs and identify gaps in knowledge and skills for both new and current employees
• Provide day to day onboarding to and oversight of new hire cohorts, in collaboration with department supervisors, providing supervisors with updates on progress
• Facilitate training on various topics including, but not limited to, internal systems (CRM, phone, etc.), soft skills, de-escalation, continuous improvement, tier progression, etc.
• Create and maintain instructional materials, such as training manuals, presentations, participant guides, and multimedia content, which are interactive and learner-centered to advance and improve employees’ and departments’ specific needs
• Conduct interactive training sessions utilizing a variety of methods to effectively facilitate learning and development, including, but not limited to, in-person classroom-style, virtual facilitation, coaching, videos, eLearning, focus groups, on-the-job training, etc.
• Evaluate the effectiveness of training programs through assessments, feedback, surveys, and metrics to measure knowledge transfer and performance improvement
• Maintain training records and documentation to ensure compliance with organizational policies and industry regulations.
• Update and revise existing training materials to reflect changes in processes, technology, or industry best practices
• Utilize various instructional design methodologies and techniques to ensure the effectiveness and impact of training programs
• Stay up to date with department and industry trends and advancements in learning and development to continuously enhance training programs and implement innovative training solutions

Required Skills and Experience

• Bachelor’s degree or equivalent experience
• Two years’ experience with training or adult learning
• Exceptional communication and presentation skills, including written, verbal, and on telephone
• Ability to evaluate and research training options and alternatives
• Ability to design and implement effective training and development
• Knowledge of and experience utilizing the adult learning principles
• Extremely proficient with Microsoft Office Suite and related program software with focus on Word, Excel, Outlook, and PowerPoint
• Professional, positive, and enthusiastic attitude
• Strong attention to detail and analytical skills
• Effective decision making ability regarding day to day issues
• Effective training and meeting skills
• Excellent listening and feedback skills
• Ability to adapt and be flexible in a fast-paced and dynamic work environment
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams
• Ability to handle multiple assignments simultaneously

Preferred Skills and Experience

• Adept with a variety of multimedia training platforms and methods
• Experience with process improvement initiatives
• Familiarity and experience utilizing the Kirkpatrick Model of evaluation
• Work experience in a Call Center, Intake department and/or Revenue Cycle

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers
• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.