PTW is looking for an enthusiastic resource with good knowledge on PC/Console and Mobile gaming who will be troubleshooting the queries of customers.
We would glad to have resources who played good numbers of games and can join us immediately.
As a technical support representative, you will be responsible to solve customer queries with the help of chat and emails. Candidate should have excellent technical skills with the passion of learning new technology.
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat.
- Acknowledging and resolving customer complaints & technical problems by determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
Explain and guide customers through product features and functionalities.
Skills Required
- Proficient with English and have good written & verbal communication skills.
- Fair knowledge about gaming and gaming platforms such as Xbox, PlayStation, Nintendo & PC.
- Good technical skills on PC and networking in general.
- Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
- Passion for gaming & experience with game playing in various genres, both online and offline will be an advantage.
- Must possess logical, reasoning, and problem-solving skills.
- Should have personal laptop.
Flexibility & availability for rotational shifts and week offs to cover hours of operations.
Employment:- Contract 3 months
Shifts:- Rotational Shifts
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is to make every gamer's experience as perfect as possible. We’re dedicated to helping your players because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for nearly three decades, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
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Top Skills
What We Do
We’re a global team of passionate, hard-working, ambitious gamers, whose goal is always to make every gamer's experience as perfect as possible. We’re dedicated to helping your players, because they’re part of our community too. We’ve been working hard for players, clients, and the games industry for over 26 years, providing industry-leading services to every part of the globe.
We believe great work gets done by teams who love what they do. This is why we approach every solution with an all-minds-on-deck strategy that leverages our global workforce's strength, creativity, and passion.
8,500+ passionate gamers
650+ top developers and publishers as clients
5.3 million hours QA testing
7 year average client partner tenure
2,500+ LQA titles
PTW is a boutique games services company with 40 offices in 11 countries worldwide. Our range of services include quality assurance, localization, customer experience, art production, game development services, and audio production services.
We believe that innovation comes in all sizes, which is why we take on projects of any size and love crafting a custom solution, no matter the scale.
PTW, comprised of global subsidiaries, is a UK-based holding company formed in 2016 under the umbrella of Poletowin Pitcrew Holdings, Inc. which is listed on the 1st Section of Tokyo Stock Exchange as 3657.
The PTW group includes SIDE, 1518 Studios, Entalize, The Game Dev Show, and OR Esports.
