Job Summary
The Front End Lead role will be vital in building loyalty, improving Guest throughput, and ensuring the accurate capture of all sales on all lanes by providing a consistent presence and leadership of the Front End. This Lead will ensure the front end is running efficiently, safely, and securely to maximize Team Member and guest satisfaction. This Lead role is in support of the Front End Leader and may have other tasks as assigned. Annual certification required.
Job Description
- Experience Required: 1 to 3 years
- Education Desired: High school diploma or equivalent
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 21 years of age
Job Responsibilities
- Maintain consistent coverage of all Self Checkout related activities ensuring all sales are accurately captured while providing unparalleled Guest service in a safe environment.
- Direct traffic flow for speedy checkout while ensuring Guest needs are being met. Open additional checkout options and request assistance as needed. Assist cashiers as needed (overrides, questions, etc).
- Create and manage daily schedules and control sheets for maximum efficiency and program compliance. Dictate the break/lunch plan while maintaining Front End coverage. Monitor cash control procedures as needed. .
- Assist Front End Leader as assigned in taking ownership of one or more auxiliary Front End lines of business (gift cards, candy, etc).
- Take ownership of the Front End when the Front-End Leader is not on duty. Act as the point person for the Front End.
- Ensure all compliance activities are completed daily and take ownership of specific compliance topics as assigned (AML, scale/PIN pad checks, WIC). .
- Order Front End supplies to fill needs while being conscious of cost.
- Train and coach Front End Team Members on efficiencies, best practices, Service Culture, and loss prevention tactics both in the moment and for long term success using tools such as Cashier Coach Pad.
- Support Front End Leader with special project or “champion” assignments.
What We Do
Giant Eagle strives to be a best place to work in the eyes of the nearly 36,000 individuals who work in our stores, pharmacies, warehouses and in our corporate offices. At Giant Eagle, you'll have the opportunity to develop a real career with countless opportunities for you to grow with us. The way we conduct business and treat one another – our Team Members, customers, community members and valued partners – defines what the Giant Eagle culture is all about.
Our Purpose Beyond Profit is "We are one Giant Eagle Family. Together, we provide our communities with life's essentials, so our neighbors have the opportunity to thrive." We do this by staying true to our Core Values:
Respect All: We go out of our way to treat our guests and one another with kindness and dignity.
Think Team: We value different viewpoints and love working together as family.
See It, Own It: We keep our heads up, see opportunity and take action.
Work Smart: We find ways to simplify.
Live Well: We help everyone live a healthy, balance life.
Do Right: We are ethical, giving, and good stewards of the world around us.
Founded in 1931, Giant Eagle is one of the 40 largest family-operated companies in the US and operates Giant Eagle, GetGo and Market District stores. As we continue to grow and expand, our commitment to our core values and the well-being of our Team Members, customers, and our communities is as strong as ever. We listen to what you have to say and do everything we can to provide a safe, caring, family-oriented environment.
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