Who we are:
Acqueon's revenue execution platform lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referralworthy customer experiences.
As a Trainee Engineer in Acqueon you will….
- Manage & monitor SaaS infrastructure availability and performance 24x7x365.
- Ensure the highest uptime for customers in our SaaS environment.
- Monitor application health and report application errors, bugs & exceptions
- Adhere to the incident escalation procedure based on the severity.
- Adapt to any new changes in the technology and infrastructure used within the organization.
As a Trainee Engineer in Acqueon you will need….
- Basic understanding and work experience with Amazon Web Services Cloud Services Platform. AWS Certification will be an added advantage.
- Good knowledge of Windows Server Administration and Troubleshooting
- Good knowledge of Unix/Linux Server OS
- Ability to effectively work individually or in a team environment.
- Ability to deal with and resolve complex situations in a professional manner.
- Ability to handle multiple tasks/projects simultaneously.
- Basic scripting knowledge on PowerShell, Regexp, vb scripting, Python...etc will be an added advantage.
- Willing to work in shifts
Top Skills
What We Do
Acqueon is the leading Customer Engagement platform enabling BIG revenue generation and revenue recovery outcomes for B2C enterprises. The platform is comprised of an advanced outbound Campaign Manager plus real-time agent guidance & coaching with AI-powered Call Summarization. Acqueon integrates with all leading Contact Center solutions, as well as Salesforce, Epic EHR & many other widely used systems of record.
Using the platform’s omnichannel campaign orchestration and analytics, customer-obsessed enterprises are empowered to make the transformative shift from reactive to proactive customer, patient & citizen engagement. Acqueon helps organizations maximize the full revenue potential of every B2C interaction via a revenue intelligence engine comprised of predictive analytics, workflow automation & AI.
More than 110,000 agents, advisors, clinicians & sellers use Acqueon to execute over five billion voice & digital interactions annually, powering proactive Sales, Service & Collections strategies for hundreds of the world's largest organizations including Goldman Sachs, US Bank, Centene Corporation, Cigna, Toyota Financial Services, Coca-Cola, Dish Network, Elevance (formerly Anthem), Costco & multiple high profile government agencies
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