Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
As a Trading Operations Operator you will be responsible for creating all the odds that our customers bet on from horse racing, football, rugby, cricket, tennis and many more. There are so many different teams within trading to get involved in from the exciting
Reporting to the Trading Operations Manager you will be part of the Live Betting Team that control prices whilst an event is going on to the Trading Performance Team who analyse and optimise our business practices to create the best and safest services for our customers. These insightful members of these teams create all the odds that our customers bet on from horse racing, football, rugby, cricket, tennis and many more.
What you will do
● To consistently deliver outstanding service to our internal and external customers and to ensure departmental KPIs are delivered.
● Creation and Settlement of non-feed driven sports and markets.
● Ensure betting opportunities, released by Trading, are made available on the specific channels
and brands at the required moment in time.
● Ensure that all price changes and the delivery of events occur in a timely and accurate manner.
● Manage life cycle of events ensuring customer journey is best in class.
● Manage the workflow of events from trading through production to ensure they are displayed
correctly, accurately and efficiently.
● Manage the content on the specific channels ensuring customers user experience is easy and
efficient.
● Feed mapping.
● Complete daily checks
● Customer service queries (mostly about settlement/potential incorrect settlement)
● Cover Trading Operations processes and workflows.
● Adhere to departmental SLAsT
Qualifications
● Passion and knowledge for all major Sports.
● An understanding and knowledge of the betting industry, including its key policies, procedures, products and terms.
● Strong analytical and problem-solving skills.
● Strong communication skills with an excellent command of written and spoken English.
● Flexible with working hours, including evening shifts, public holidays and weekends to suit the business needs.
● Pro-active and a self-starter with positive attitude, with an ability to build bridges with various teams and departments.
● Ability to remain focused, deliver high quality work and meet deadlines even when under pressure.
● Agile thinker
● Productive
● Attention to detail.
● Performance orientated
● Can work well alone and within a team
● Able to handle pressure
● Pro-active
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
Depending on your role and location, you can expect to receive benefits like
- Generous group bonus scheme
- Hybrid working - 2 days in the office
- Private medical insurance
- Free subscription to wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Sharesave Scheme
- Paid Subscription to LinkedIn learning
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
What We Do
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?
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