Company Description
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
Job Description
If you want to find a new way to engage in the best sporting events of the year and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment.
As a Tennis Trading Operations Operator you will be responsible for creating updating and settling all the events that our customers bet on.
What you will do
- Help to effectively to consistently deliver outstanding service to our internal and external customers and to ensure departmental KPIs are delivered
- Ensure betting opportunities, released by Trading, are made available on the specific channels and brands at the required moment in time
- Ensure that the delivery of events occur in a timely and accurate manner
- Manage life cycle of events ensuring customer journey is best in class
- Manage the workflow of events from trading through production to ensure they are displayed correctly, accurately and efficiently
- Manage the reference data for Trading systems, updating and keeping logs accurate
- Manage the content on the specific channels ensuring customers user experience is easy and efficient
- Before the events are displayed to minimise errors and any customer impact
- Recommend new enhancements to ensure we keep up with key competition
- Raising of issues to relevant support teams
Qualifications
● Knowledge for Sports (Tennis is advantage)
● An understanding and knowledge of the betting industry, including its key policies, procedures, products and terms is advantage
● Strong analytical and problem-solving skills
● Strong communication skills with an excellent command of written and spoken English
● Flexible with working hours, including evening shifts, public holidays and weekends to suit the business needs
● Pro-active and a self-starter with positive attitude, with an ability to build bridges with various teams and departments
● Ability to remain focused, deliver high quality work and meet deadlines even when under pressure, agile thinker.
Additional Information
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
You can expect to receive benefits like:
- Generous group bonus scheme
- Hybrid working - 2 days in the office weekly
- Private medical insurance
- Free subscription to wellbeing app Unmind
- Entain & Enhance days – 2 paid days off to focus on your professional or personal development
- Sharesave Scheme
- Paid Subscription to LinkedIn learning
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
What We Do
Welcome to Entain.
Our journey as Entain began when we evolved from GVC Holdings on 9th December 2020, but our brands have been paving the way and making history since the 1880s.
Today, we’re one of the world’s largest sports betting and gaming entertainment groups – a FTSE 100 company that is home to more than 25 widely recognised brands, such as bwin, Coral, Foxy, Gala, Ladbrokes and partypoker.
But that’s just the beginning. We’re constantly broadening our horizons and expanding our global influence. For example, our partnership with MGM Resorts International has allowed us to make waves in the US by powering BetMGM with our bespoke and top-of-the-line technology.
It’s with this unique technology that we’re revolutionising our industry, and we’re boldly working towards being THE world leader in sports betting, gaming and interactive entertainment. Really though, it’s the people that truly make us who we are. There’s over 24,000 of us around the world and counting, but we all play for the same team.
We’re proud to promote a culture that shatters barriers to unite, and encourages uncompromised diversity of background, thought and experience. When we win, we win together.
If you share our values and want to be part of the revolution, we want you on our team. With offices across 19 different countries, we have an excellent history of identifying and nurturing the finest talent on a global scale. We’re all about putting our customers at the heart of the action and, with us, you can help bring moments of excitement into people’s lives.
At Entain, it’s your game. We’re ready to play – are you?
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