Trade & Working Capital Operations - Americas Head

Job Description
Join the Trade & Working Capital Operations team as the Regional Head of Americas Operations, providing strategic oversight and functional responsibility for all related functions.
As an Executive Director and lead on the Trade & Working Capital Operations team, you will report to the Global Head of Trade and working Capital Services. In this role, you will be responsible for leading operations managers handling Commercial and Standby Letters of Credit, Documentary Collections, and Structured Trade products within JPMorgan's Payments business. You will locally manage a team of ~35 employees to ensure efficient, timely & error free execution of transactions for our clients. You will also influence a global team of ~100 professionals and will be accountable for the operations functions carried out in the Global Corporate Center's as well as the operations centers in Latin America servicing Trade & Working Capital clients.
Your role involves driving continuous improvement, reducing risk, and mentoring team members to foster development. You will contribute to strategy development, support key initiatives focused on risk mitigation, oversee governance and controls, and collaborate with global teams and various departments. Additionally, you'll assess operating models, manage risk, engage stakeholders, and participate in data management initiatives to enhance decision-making.
The ideal candidate will possess a strong background in operations, compliance, risk & control management, exceptional data analysis and leadership skills.
Job responsibilities:

• Head of Americas Trade & Working Capital Operations team, ensuring effective oversight of Core & Structured Trade processes and controls, and execution of Payments Operations management agenda
• Cultivate a proactive risk and control culture with proven evaluation strategies and change management protocols
• Foster an inclusive culture to attract, develop, and retain diverse talent, enhancing employee engagement
• Promote continuous learning and development within the team
• Partner with colleagues across the firm, including legal, compliance, risk, audit, and technology, to drive consistent operational practices
• Collaborate with cross-functional teams to ensure strong focus on quality, delivery and client experience
• Prepare and present reports and recommendations to senior management and stakeholders
• Drive continuous improvement initiatives and stay current with Sanctions and Regulatory changes impacting Trade Finance
• Lead interactions with audit, compliance

Required qualifications, capabilities, and skills:

• 12+ years of experience in managing operations and/or risk & controls
• Bachelor's degree in Finance or a related field/Management degree
• Proven experience leading global functions
• Strong analytical skills with the ability to interpret complex data and provide actionable insights
• Excellent communication skills, capable of conveying complex information clearly
• Demonstrated experience in risk management and developing control frameworks
• Strong leadership and team management skills, with a track record of successfully leading and developing high-performing teams
• Detail-oriented with a commitment to accuracy and quality
• Self-starter, with the ability to execute in a fast-paced, results-driven environment

Preferred qualifications, capabilities, and skills:

• Knowledge of Trade Finance

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.