Payment Lifecycle Spec. IV

Job Description
Our Operations teams are dedicated to crafting and managing cutting-edge, secure service solutions that exceed our clients' expectations. By leveraging the latest technologies and industry best practices, we ensure that our offerings are not only innovative but also robust and reliable. Our commitment to excellence drives us to continuously enhance our services, providing unparalleled value and peace of mind to our clients.
As a Payment Lifecycle Specialist IV within our Payment Services team, you'll collaborate with clients and partners, leveraging your advanced analysis, critical thinking, and risk management skills. In this quality-focused role, you'll ensure our services are robust and reliable, exceeding client expectations. You'll play a key role in maintaining our commitment to excellence by driving accuracy, enhancing risk control, and spearheading process improvements. This position offers you the chance to make a significant impact on our operations and contribute to our continuous pursuit of quality.
Job Responsibilities

• Acquire a thorough understanding of the systems, processes, and reports utilized by the Quality Control team
• Perform tasks with accuracy, care, and precision, aiming for \"zero defects\" in processed work
• Escalate issues to management in a timely manner
• Maintain a strong focus on risk and control
• Validate 100% of system maintenance performed by processors in the operating units, specifically in Critical Entry and Payments
• Ensure correct interpretation of requests by processors
• Document errors through error correction forms and ensure corrections are made accurately and within Service Level Agreements (SLA)
• Follow established scripts and protocols to resolve basic or repetitive issues within set guidelines

Required qualifications, capabilities, and skills

• Strong analytical skills with a process-oriented mindset
• Ability to understand billing processes and associated details
• Proficiency in using mainframe and common PC-based software packages, including MS Access, Excel, Word, and PowerPoint
• Strong verbal and written communication skills
• Ability to work independently, meet tight deadlines, and organize and prioritize tasks effectively

Preferred qualifications, capabilities and skills

• College degree or equivalent work experience is a plus
• Knowledge of the billing services and payment processing industry
• Experience in billing operations is preferred
• Ability to communicate professionally and interpersonally with others
• Flexibility and adaptability to constant change
• Ability to interpret billing processes and associated details

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.