TM Payment Specialist I

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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:            

This position performs day-to-day ACH and Wire operational activities, with a focus on monitoring for fraudulent transactions and regulatory compliance. This would include monitoring AFS, Verafin, Fincom, and OFAC, and contacting internal departments or external clients to confirm any suspicious transactions, as well as performing callback verification using a high-touch telephone system.  Processing ACH and Wire transaction origination and files in a timely manner. In addition, they would communicate any concerns with ACH/Wire originators to the risk analyst for further review. Coordination with inter- and intra-bank departments and correspondent bankers. Maintaining monthly reports and balancing of various internal accounts.

ESSENTIAL FUNCTIONS: 

• Responsible for timely review and monitoring/releasing transactions, including those stopped for fraud and exceptions by our fraud detection systems. 
• Responsible for performing a variety of duties in Treasury Management, specifically processing ACH and Wire transactions, resolving problems, and documenting.
• As a Treasury Management Payments Specialist, the incumbent will be responsible for providing high-quality customer service to the bank’s commercial clients and internal customers regarding inquiries, complaints, and requests related to ACH and Wire services and processing.
• The incumbent will identify and resolve ACH and Wire Processing challenges in a prompt and timely manner. 
• Regular and predictable attendance and punctuality.
• Aid internal and external customers with questions regarding ACH or Wire transactions.
• Monitor ACH and Wire reports and account ledgers.  
• Collaborate with other Treasury Management staff and/or customers to resolve ACH or Wire issues and perform testing.
• Assist in the process of retention of records. Monitor and distribute EDI information in accordance with NACHA Rules.
• Provides high-touch telephone customer service to account holders and employees with inquiries.
• Coordination with BSA and Fraud departments for high-risk or suspected fraud transactions.
• Participates in job-specific training, various bank training programs such as customer service, and complies with BSA, AML, and all other bank policies and procedures as required.
• Other duties as may be assigned.

MINIMUM QUALIFICATIONS:

• Seeking individuals who will provide high-touch, professional, reliable, and prompt customer service to First Financial commercial clients. 
• One (1) to three (3) years of similar or related experience in a banking environment.
• Associate’s degree in Business, Finance, or related field.
• Equivalent experience in lieu of an associate’s degree will be considered (minimum three (3) years’ experience in a banking environment).
• Excellent written/verbal communication and customer service skills, proficiency in Windows-based applications, and the ability to meet training standards are also required. 
• Attention to detail is of the utmost importance. 
• Analytical skills geared toward problem solving, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment. Risk reduction and prioritization are essential.
• Must be able to utilize a high-touch telephone and CRM system.
• Working shifts vary within the hours of 7:30 am to 6:00 pm.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)