About Caribou
At Caribou, we care about giving people financial freedom so they can focus on what’s most important to them. Today, less than two percent of Americans refinance their auto loans despite drastic increases in the cost of new and used cars. We see huge potential to help folks reduce their monthly auto expenses, as well as increase the predictability of those expenses over time. We do this by building technology to pair customers with community banks and credit unions, and ushering them through the process quickly. On average, our drivers save $130/month on their car loans while protecting their investment long term.
Caribou is led by leaders from the technology, automotive, and finance industries. We’re proud to be backed by a great team of investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.
About the Role
Caribou is seeking a Titling Supervisor to help drive the Titling Department toward their departmental and individual goals, while maintaining SLAs, & industry-leading service.
In this role, you will…
- Manage & regularly meet with a team of 10-12 agents to align on departmental goals, review progress, and identify areas of growth
- Support the onboarding and ongoing coaching of Titling Specialists and Titling Support Specialists
- Work closely with other departmental leaders to create and update training resources for reference purposes
- Collaborate with other departments to share information, maintaining continuity across review teams
- Lead monthly team meetings to celebrate team wins, and provide valuable information for the next month’s activities
- Create & monitor departmental SLAs, and create/implement process improvements, maintaining industry-high standards
- Coordinate process coverage by adjusting agent schedules in line with business needs.
- Receive & resolve escalated customer concerns via email & phone, collaborating with other departments to reach the best resolution
- Contact customers, lenders, and jurisdictions via phone, text &/or email as needed to confirm loans as paid in full, & obtain any missing titling documents for use in lien placement
- Facilitate the completion of Titling Specialist tasks to maintain process SLAs
- Manage Titling Specialists through jurisdictional research projects, validating best practices for processing
- Payroll management, including reviewing bonus submissions for eligibility
- Manage Titling Support Specialist agent growth by creating various learning & development opportunities, as well as being available to answer questions or provide direction on file processing
The essential functions of this role must be performed onsite in our Denver, Colorado office.
About You
You, like us, are driven to achieve your goals. At Caribou, we have just three core values: Give a damn. Velocity. Make the assist. We’re motivated. We race towards our goals. And we help each other along the way.
You are/have:
- Flexibility to work an 8-hour shift between 7a-6p MT, with some weekend hours possible based on business needs (to be aligned on in advance)
- Extensive knowledge of vehicle title processing & experience with DMV processes
- Proficient in GSuite, and highly computer literate
- An effective collaborator, able to work intra- & inter-departmentally to achieve shared goals
- Able to navigate multiple systems at once, & adapt to system/process changes quickly
- Experienced with de-escalating customer & vendor issues
- A clear and courteous communicator, both written and verbally
- Able to lift 50 pounds
- A high school diploma/GED or higher
- Authorized to work in the USA
How we will take care of you
Everyone at Caribou is a valued team member. Our compensation and benefits package includes:
- Competitive compensation: $65,000 - $67,000
- Equity options
- 401k savings program
- Generous paid time off including: Flexible Time Off (FTO) for all employees and 100% paid parental leave for all parents.
- Robust wellness benefits including company-paid plans for health, dental, vision, mental health, disability and basic life insurance.
- Optional benefits to suit your individual circumstances such as HSAs, FSAs, supplemental life and medical insurance, and pet insurance.
- Up to $1,000 per year for eligible professional development expenses.
Our Core Values
We come from all walks of life and are joined together by our shared values, which guide our work and how we work together.
- Give a damn. What we’re doing matters. We show up determined to deliver results, and we love it.
- Velocity. We’re intentional about where we’re going and we race towards it.
- Make the assist. We have diverse strengths. We offer and ask for help so we all win.
Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.
*Caribou does not currently have employee operations in AL, AK, AR, CT, DE, GA, HI, IA, ID, IN, KS, KY, ME, MI, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OK, PA, RI, SC, SD, TN, UT, VT, WV, WY.
California Consumer Privacy Act
What We Do
Caribou is an auto fintech platform dedicated to saving customers an average of over $100 a month on their car payments. Headquartered in Washington, DC, Caribou offers auto loan refinancing and auto insurance through a seamless and transparent process, leveraging partnerships with trusted lenders and insurance providers to bring customers great rates and lower monthly payments. Caribou was incubated by QED Investors, and is backed by Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures, CMFG Ventures, FireBolt Ventures, Gaingels, and others.
Why Work With Us
We come from all walks of life and are joined together by our shared values, which guide our work. This helps us improve life for our customers, our communities and our team members. We:
- See people as people
- Take care of each other
- Commit to the mission
- Move quickly and bravely
- Get better every day
- Seek truth
.JPG)
_2.png)
