Titles Manager, File QA II

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SUMMARY

The Manager, File QA II, oversees a team responsible for auditing a file with incomplete/incorrect documentation. Also oversees dedicated lender and DMV support agents. This role is onsite at our DTC location.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:

• Oversee File QA II Agents responsible for resolving a high complexity workload, where missing/incorrect documentation is common and involves a direct contact to consumers.
• Assist in finding alternate routes, creative and effective solutions.
• Ensure the team is adhering to performance requirements and meets standard expectations.
• Conduct 1on1s, performance reviews, PIPs as needed, and document the progress at all times.
• Effectively handle escalated cases and provide timely and accurate solutions.
• Monitor team’s operational readiness, work with Trainings department and Internal Quality Control manager to determine needed support. 
• Act as a resource for all departments as it pertains to titles procedures.
• Keep up to date on all state, county and jurisdictional statues and changes as it pertains to titles transactions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

• Bachelor’s diploma or a relevant experience is required.
• Minimum (2) years motor vehicle titling experience. All 50-state knowledge is a must.
• Proven record of successful leadership experience in a fast-paced business environment.
• Proven record of successful people management experience. Must have experience with direct reports and their development.  
• Proven record of ability to solve high complexity problems and find efficient solutions
• Experience developing training materials, standard operating procedures, personal improvement plans.
• Ability to interpret DMV statues, policies and procedures that pertain to the titling of motor vehicles.
• Excellent organizational and time management skills. 
• Strong verbal and written communication skills. 
• Strong interpersonal skills 
• Strong reasoning and critical thinking skills, ability to make educated decisions when information is incomplete, ambiguous or inconsistent.
• Proficiency in Microsoft Office and common office equipment
• High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment.

COMPENSATION
This position pays $72,000 annually

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work week is 40 hours. Additional hours may be required based on business needs.

MACHINES, TOOLS, AND EQUIPMENT:

A person working in this position can be expected to work with a computer workstation and/or laptop, phone, copier, and fax.

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Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.