Title Processor

At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees.  Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Title Processor

ACCOUNTABILITY STATEMENT
The incumbent is a primary contact to the branches, Contact Center, Lending Services, Member Solutions, Commercial Services, Mortgages, members, dealers, Division of Motor Vehicles and/or appropriate authorities regarding title processing procedures, documentation requirements, compliance, and problem resolution. The incumbent is responsible for recording liens on collateralized loans to secure VyStar's security interest in compliance with the appropriate state or entity law, and VyStar policies and procedures. Responsibilities also include obtaining duplicate titles and documents and request lien satisfactions or title transfers upon contract fulfillment. The incumbent is responsible for releasing liens on paid in full collateral loans. Complete familiarity with the State of Florida notary laws as well as general familiarity with other states and/or entities required. The incumbent must possess a strong knowledge of collateral loan documentation requirements, VyStar policies, procedures, and applicable regulations. Excellent organizational skills and the ability to work well with others are required.

ESSENTIAL JOB FUNCTIONS

• Prepares necessary paperwork for title transfers and processes and records liens as applicable for all collateral securing a consumer loan with a paper or electronic title..  This requires a strong knowledge of legal requirements and procedures for all 50 states plus U.S. territories and in some instances, working with a foreign country's procedures and forms. 
• Processes the applicable Uniform Commercial (UCC) Financing Statement to appropriately secure our lien position or terminate our security interest on non-titled collateral securing a consumer loan.
• Processes paper lien releases on documented vessels through the U.S. Coast Guard. 
• Receives and performs quality checks on loan documents from the branches, Contact Center, Commercial Services, Indirect Lending, and Lending Services to ensure accuracy and completeness for perfecting our lien position.  Refers errors to respective area for corrective action and provides guidance to prevent future errors. 
• Corresponds in writing or verbally with members and/or appropriate individuals/entities to obtain corrected information and documentation when necessary. 
• Orders checks from Accounting Department for title fees on refinances and free-and-clear titles that are to be mailed to the respective DMV for lien record processing. 
• Works with branch, Member Solutions, and Contact Center staff to facilitate resolution of title problems, questions or requests for information and provides guidance to prevent future errors. 
• Handles routine and escalated member problems and complaints with a sense of urgency and uses sound judgment to resolve member and title concerns by responding verbally and/or in writing to effectively communicate documentation requirements and/or action needed for problem title resolution.
• Works directly with dealerships to resolve title issues verbally and in writing to effectively communicate any errors that need to be resolved.
• Maintains systems for monitoring of pending titles to ensure timely receipt. Performs file maintenance and sets comments and system flags as needed for title issues. Follows up according to Titles Unit desktop procedures, also using judgment to determine the best course of action for resolution, as the situation may dictate.
• Responsible for preparing and releasing VyStar’s security interest on paper and electronic titles in accordance with appropriate state or entity law upon contract fulfillment.
• Acts as Notary Public in accordance with laws of State of Florida and verifies appropriate authorization has been performed for documents securing VyStar loans.  
• Works title tracking report that identifies VIN errors and performs corrective action in the consumer loan origination, title tracking and loan servicing systems.   
• Performs quality reviews and processes via title tracking system for standard and expedited paid out title requests. Uses sound judgment to determine risk associated with expediting a lien removal when the source of the funds used to pay off the loan indicates potential additional risk.
• Primary contact to the branches, Member Solutions, and the Contact Center for all letters of guarantee to appropriate insurance companies. Responsible for generating, tracking and processing all letters of guarantee to appropriate insurance companies.
• Processes and performs General Ledger transactions to refund lien expense to member when applicable.
• Monitors General Ledger on a monthly basis to ensure credits and debits are valid and accurate. Any errors identified will be reviewed for resolution and sent to the Accounting Department for completion.
• When requested, reviews title training information for branch, Contact Center, and Lending Services employees.
• Monitors requests received from all 50 states for Out of State Title transfers which includes ordering paper titles, sending documentation to the applicable DMV, and subsequent follow up to ensure completion.
• Monitors report for all incoming electronic titles to verify validity that VyStar Credit Union should be listed as the lienholder on the title received. Monitors all incoming paper titles to verify validity that VyStar Credit Union should have received the paper title from the state.
• Performs other duties as assigned
• All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.

Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.

• Focus               Focus your full attention by carefully listening to and observing your client or member.
• Connect           Consistently be friendly and approachable.  Demonstrate you care.
• Understand      Listen empathetically and ask questions. (70%/30%)
• Counsel                 Recommend solutions based on your client’s or member’s needs and objectives.
• Advance          Ensure that member's expectations were exceeded.

KNOWLEDGE, SKILLS & ABILITIES     

• Must maintain current Notary Public status in State of Florida understanding and applying the Notary Public laws appropriately. 
• Must keep abreast of Department of Motor Vehicles policy and procedures, in detail for Florida and generally for remaining states. 
• Must have problem solving and strong member services skills, and the ability to communicate effectively in writing and verbally. 
• One year with a financial institution is preferred.

• Knowledge of title loan documentation requirements is preferred.
• Assuming the above prior experience, an incumbent would need six months to be functional in the position.
• Must be proficient with loan origination, loan servicing and title tracking systems. 
• Knowledge of MeridianLink regarding title related information and form completion retrieval.
• Good working knowledge of Temenos and Report Portal.
• Proficient with Microsoft Word and Excel. 

EDUCATION

A minimum formal education for the position is a high school diploma or its equivalent.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening.  Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources