Tier 1 Support Engineer

Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

What We're Looking For

• The Tier 1 Support Engineer is equal parts data exchange problem solver, and master relationship builder. 
• Provides guidance as a technical resource and subject matter expert for client's API solutions. 
• Responsible for technical and triage technology integrations with clients and partners, the API Integration Specialist is the liaison between client's Product and Client Success Teams. 
• Serves as an ongoing technical support contact, providing escalation, research and resolution oversight with appropriate teams when integration issues are reported. 
• Act as the first line of contact for all technical issues submitted to Support. 

Responsibilities: 

• Integration Lead: 
  • Become an integral part of a dynamic team delivering complex data integration solutions utilizing both proprietary technologies and third-party APIs. 
• Relationship Management: 
  • Facilitates and advocates issue resolution with technology partners. 
  • Communicates product and detailed data specifications to clients and partners. 
  • Provides technical expertise and guidance to sales, client success, and product teams. 

Qualifications: 

• 2+ years of experience working hands-on with a variety of API integrations, technical support. 
• Creative, collaborative thinker with proven and demonstratable ability to learn new things, assess problems, and identify proactive solutions quickly. 
• Self-starter, dependable, reliable, detail oriented, time management sensitive, and comfortable leading change and getting things done. 
• Experience with SQL and a variety of databases. (mySQL, REDIS, ElasticSearch, .etc) 
• Willingness to try new approaches in order to better solve problems 
• Possess excellent relationship building skills 
• Excellent oral and written communication skills 
• Knowledge of data structures and mapping techniques between disparate systems. 
• Knowledge of technical writing principles and practices. 
• Experience and ability to work with clients overseas 
• Familiarity with at least one high-level language and willingness to explore other languages as needed to advise/troubleshoot with third party platforms. 
• Knowledge of API's (REST) and the ability to understand JSON/XML files is a plus. 
• Experience in reading log files useful. 
• Project management experience within an agile environment is a plus. 
• Ability to anticipate project risks and propose solutions. 
• Nice to haves: NServiceBus, New Relic. 

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Salary Range: $100,000.00 - $130,000.00