Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
A Technical Help Desk (THD) Digital Services Specialist is a recognized expert of multiple KONE digital solutions in terms of process, development and overall support. Serves as the primary support person and subject matter expert for assigned digital offerings. Responsible to develop competencies of the digital services in their own frontline in collaboration with other functions such as Sales, Engineering, Learning & Development as well as our end user customers and technicians.
Are you ready to make your next career move to join our team as our THD Digital Specialist for KONE Americas in KONE Moline, IL?
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Do you enjoy addressing an issue and analyzing any identified issues with digital services?
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Does acting as a first point of escalation when new solutions are deployed in the frontline motivate you?
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Do you thrive in areas where you can create excitement of the digital services within sales and operations?
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Are you skillful with problem-solving and graphic/visual literacy?
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Do you demonstrate a passion for quality and results?
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Are you committed to promoting a safety culture in your team?
If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
Job Duties
As our THD Digital Specialist, you will successfully analyze, problem-solve and collaborate to ensure that objectives are completed by performing the required duties while working with your customers and colleagues. Your mission is to promote a positive culture by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results.
You will bring 5+ years of progressive and successful IT Support or related technical field to KONE. You will use the knowledge gained through your bachelor’s degree in IT, Engineering, or relevant field.
Hiring requirements
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5+ years of experience in IT Support or related technical field working with and supporting digital solutions and services
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Proficient with Windows and Linux OS
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Bachelor’s degree in IT, Engineering, or relevant field
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Willing to travel with occasional overnight stay
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Flexibility of working hours
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Proven customer service mindset
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Ability to manage multiple projects simultaneously, and prioritize effectively to meet deadlines
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Creativity in both problem-solving skills and in graphic/visual literacy
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Working understanding of IT trends and emerging technologies
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Demonstrated expertise in online learning solutions and digital learning methods (e.g. mobile learning, gamification, AR/VR, MOOCs), and ability to implement within an organization
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Proficiency in the use of MS tools, including Teams, SharePoint, Planner, PowerPoint, Excel
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Works independently, takes initiative, drives projects to completion with limited instruction, and ability to support and coach colleagues as needed.
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Excellent collaboration and cross-cultural skills to collaborate with all levels
About KONE
At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.
We hire diverse individuals because we believe diversity drives innovation.
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We value your authentic self.
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Diversity, equity and inclusion is embedded in our strategy and values.
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Collaborative, creative, and supportive work environment.
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Passionate about safety, quality, and innovation
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We care about the communities where we live and work.
Just some of our many benefits include:
United States
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Competitive salary
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Flexible work schedule
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Opportunities to learn and grow
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401K Employer Match
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401k Employer Non-elective Contribution
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Well-being Program
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Medical, Prescription, Dental and Vision Insurance
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Digital Health Solutions & Telehealth
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Health Savings Account (HSA)
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Flexible Spending Accounts (FSAs)
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Employee Family Assistance Program (EFAP)
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Family & Medical Leave
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Parental Leave
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Leave to Care for a Domestic Partner
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Paid Time Off & Holidays
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Company Paid Life and AD&D Insurance
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Supplemental Life and AD&D Insurance
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Company Paid Short-term and Long-term Disability
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Buy-Up Long-term Disability
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Critical Illness Insurance
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Hospital Indemnity & Accident Insurance
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Identity Theft Protection
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Legal Insurance
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KONE Credit Union
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Tuition Reimbursement
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Commuter Benefits
Annual Base Pay Range:
In a single location:
The hiring range for this role is $115,000 – $159,000. The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.
Variable Compensation
KONE Annual Bonus plan based on achievement of company goals and individual goals or KONE Sales Incentive based on achievements of sales targets.
Come share your passion and energy to make a positive impact at KONE for our customers and your career!
*Beware of Recruitment Scams*
Read more on www.kone.com/careers
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
Top Skills
What We Do
At KONE, our mission is to improve the flow of urban life. This means understanding urbanization and, together with our partners and customers, helping cities to become better and more sustainable places to live.
As a global leader in the elevator and escalator industry, KONE provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization to add value to buildings throughout their life cycle. Through more effective People Flow®, we make people's journeys safe, convenient and reliable, in taller, smarter buildings.
Headquartered in Helsinki, Finland, we operate in more than 60 countries around the world, employ over 60,000 people and serve 550,000 customers. In 2022, KONE had annual sales of EUR 10.9 billion. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.
