Test Manager

Role Description

This role is accountable for the ownership and delivery of the overarching Test strategy and Test Approach across FNZ Clients as well as ensuring consistent and productive QA/Testing Process and Procedures for each project.

The Test Manger will be responsible for test risks, issues, timelines and quality as well as providing oversight of all the testing within the delivery team. This role would work closely with the Project Management, Delivery Management, Solution Consultants, Analyst Testers, Infrastructure and Release Management functions across multiple projects to ensure on time to quality delivery in compliance with FNZ SDLC.

Specific Role Responsibilities

Stakeholder Management

• Stakeholder management and ensuring overall client satisfaction across all projects/areas covered by programmes.
• Managing client issues and concerns, effectively dealing with escalations.
• Providing progress updates to key stakeholders.
• Work with Project Managers, Delivery Managers and Test Leads on resourcing, risks, issues, timelines and have oversight of all the testing.
• Build strong relationships with internal and external stakeholders around testing and quality and drive improvements internally and externally.

Delivery Management

• Take ownership of the test estimation Process and deliver estimates as per the defined SDLC.
• Ownership of overarching Delivery Test strategies and Test Approach for all Projects/ Clients.
• Ensuring QA/Testing Process and Procedures are followed across each project and team.
• Compliance with the Testing Framework, including standards, processes, tools, test plans, cases and templates across projects.
• Responsible for Testing sign off for releases, working closely with the Test Leads and Build Managers.
• Performance reviews for team members.
• Engage with clients to agree QA engagement model and test strategy.
• Ensure that testing artefacts required to support contracted end-client deliverables are produced in accordance with agreed plans.
• Act as a QA sign-off for Release Committee to validate test coverage, execution, results and general quality standards of the Platform.

Quality Management

• Effective and regular communication internally and externally.
• Test deliverables to be on time and to quality targets defined.
• Work to continuously improve the testing and quality practices already in place to achieve a greater end result.
• Support process improvement initiatives and identify process improvements.
• Take ownership of Test Quality Gateways, ensure and measure ongoing compliance.

Governance & Control

• Test governance to be managed via agreed metrics driven reporting.
• Timely reporting to Project Team/Manager on progress to plan.
• Testing Quality metrics ownership and reporting.
• Ownership of Quality and productivity uplift.
• Risk and Issues management within Team.
• Escalation to Project Team/Manager on Risk and Issues that impact upon Test Plan delivery.
• Management of Change to the Change Management process.
• Ensure that test environments are booked in a timely manner by liaising with the appropriate groups across IT.
• Sign off entry and exit criteria for all test phases.
• Prepare Project closure reports.
• Ensure Knowledge is recorded and shared

 Team Management

• Management, review and induction of new team members.
• Performance management and review of team members as per company guidelines.
• Approval and recording of overtime for team as per guidelines.
• Absence management of team members as per guidelines.
• Manage resource planning for own team.
• Provide coaching and training to team members to uplift capability and productivity.
• Mentor Team members in QA Best Practice, Tools and training across projects.

Experience required:

• Career test professional with strong background in Financial Services
• Extensive experience of working in client facing test delivery/engagement roles
• Ability to work under pressure and to strict deadlines
• Hands-on in both functional and non-functional testing aspects
• Extensive experience in fast paced Agile environments
• Experience of delivering services using near shore and offshore teams
• ISTQB Advanced Test Manager Certification (preferable)
• Extensive experience in JIRA, XRAY
• Deep understanding of test matrices, KPI's, SLA's, benchmarks etc.
• Should be able to articulate complex data in easily palatable form
• Strong written and verbal communication skills in English
• Efficient in Microsoft Excel and PowerPoint
• Adaptability as we are looking for someone that can shift between projects and workload and be productive quickly.
• Proactive - Ability to identify and discuss improvements to current processes.
• Ability to work effectively and to prioritise own and teams workload.
• Highly self-motivated – achiever of targets, both personally and through team.
• Effective team player with ability to build strong working relationships and motivate others.
• Propensity toward improving own and others performance and achievement of objectives.

Preferred Industry Knowledge

• Experienced in General investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate.
• Strong understanding of the regulatory environment FNZ operate within.
• FNZ Platform expert, knowledgeable across all functional areas of the platform

About FNZ:

FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation and asset servicing.

Our services enable our clients to provide best-in-class wealth management solutions to financial advisers, end-investors and the workplace. We pride ourselves on creating solutions that are flexible, transparent and scalable, reflecting the latest market, demographic and regulatory trends worldwide.

FNZ has experienced exceptional growth in the past decade, both in terms of assets-under-administration and also through the substantial expansion of our international footprint.

Today, we are responsible for over £1.5 trillion in assets-under-administration, held by around 20 million customers of some of the world’s largest financial institutions, including Aviva, Barclays, BNZ, Generali, HSBC, Lloyds Banking Group, National Australia Bank (NAB), Quilter, Santander, UOB, Vanguard, and Zurich.

In total, FNZ partners with over 650 financial institutions across Europe, Asia Pacific, South Africa and North America and we employ around 6,500 people worldwide.

The company is owned by a combination of CDPQ-Generation, the unique sustainable equity partnership and FNZ employee shareholders.

#LI-HV1

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.