JOB DESCRIPTION
Position: Telesales Supervisor
Reporting to: Sales Manager
Location: Country office
Date: March 2023
Nature and aim of the position
To secure, to manage and to develop a portfolio of active, inactive and new activated merchants reporting to the Sales Manager SME.
Main duties and responsibilities
o To deliver the assigned targets as per expectations
o To activate new affiliated merchants
o To manage and develop active merchants to their maximum potential
o To follow the agreed working methods and sales tools
o To provide the training to the store staff for them to be able to deliver the best performance
Main KPIs
o GC development
o IR development
o RR development
o Churn rate development
o Calls per year
o Number of new activated merchants
Relates and cooperates mainly with
o Sales Manager
o Sell-In Account Managers
o Sell-Out Account Managers
Background and Education
o Diploma as a plus
o Fluent written and spoken English and local language
o 1-2 years of experience in a B2B Telesales organisation
Specific skills and knowledge
o Good organisation and communication skills, ability to present ideas clearly and concisely
o Excellent telephone manners and communication skills
o Ability to work under stress
o Solid understanding of customer needs
o Passion for customer service to create long lasting relationship
o Listening skills
o Full proficient in MS Office tools
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
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