Telesales Representative (Inbound)

Join our team as a Telesales Inbound Representative and contribute to our sales growth while embodying our core values of Excellence and Humility.

Job Purpose

In this role, you'll be responsible for handling inquiries from both potential and current M-KOPA customers interested in purchasing our products. Additionally, you'll play a key role in supporting the sales team to finalize transactions and cultivate strong customer connections.

Main Responsibilities

• Inbound Leads fielding: You will receive calls and inquiries from potential customers enquiring about the acquisition of phones from the current portfolio of phones that we offer.

• Conversation objectives: You will ensure the campaign achieves its conversions and goals to help us grow as a company.

• Quality goals: You will ensure the quality of calling follows the set quality standards

• Talk time goals: You will adhere to expected talk time benchmarks to maximize productivity

What we are looking for

1. Qualifications: Possess a Certificate/Diploma or higher academic qualification.

2. Experience: Have previous experience in the BPO or call center industry.

3. Skills: Demonstrate proficiency in sales, communication, persuasion, and the use of basic tools like Outlook and Microsoft Office.

4. Traits: Exhibit characteristics such as being result-oriented, self-driven, and having good ethics and integrity.

What's in it for you

1. Competitive remuneration package

2. Medical Cover

3. Learning and Development Opportunities

4. Group life cover

and of course:

1. Paid Annual Leave

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 as one of the 100 most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.