Job Purpose:
- To build customer relationships and attract new customers to use Carlist.my by managing the accounts that have been assigned.
- To promote Carlist.my to potential customers and enable adaptation and successfully convert users to paying customers.
- Listen to customers’ feedback and channel the issues to relevant departments and ensure solutions are provided accordingly.
Job Responsibilities:
- Perform more than 40 successful business calls per day to dealers & sales agents.
- Generate contact leads via competitor sites.
- Engage all dealers assigned by the manager to promote new products/services offered.
- Train and guide dealers on how to advertise correctly & get their inventory updates on a monthly or weekly basis.
- Acquisition of new customers from areas (East Coast, Sabah & Sarawak).
- Convert free users to paying customers.
- Contact and follow up in a timely manner to close.
- Furnish daily reports on closed won/lost accounts in Team shared G-Doc.
- Build and manage customer accounts and increase their spending month on month with good planning & execution.
- Gather and analyse market intelligence from areas assigned.
- Build and maintain excellent relationships with dealers & sales agents.
- Promote advertising with inspection report & extended warranty (Carlist Qualified).
- Ensure listings quality is achieved via PIPP (Picture, information, Price & Position).
- Participate fully in the team which includes taking part in weekly meetings, directing feedback and ideas to the team manager to help grow the business.
Requirements:
- Possess a minimum school certificate (SPM or equivalent)
- Relevant work experience in telesales/calling (circa 2+years).
- Proficiency in relevant computer applications (MS Office).
- Excellent telephone skills and courteous.
- Cantonese & Mandarin speaker will be an added advantage as the role requires to liaise with our Dealers & Sales Agents.
What We Do
With an ever-growing base of currently more than 8 million users, iCar Asia is the leading cars portal network in ASEAN's three leading markets: Malaysia, Indonesia and Thailand.
iCar Asia offers significant market opportunity for everyone. We provide a platform that has a potential to connect more than 600 million car buyers and sellers throughout ASEAN. Our website network currently enjoys more than 8 million visits from car buyers and enthusiasts each month.
We have consolidated position in ASEAN markets with established brands, consistent consumer audiences, and listings leadership due to deep car dealership penetration and engagement via our market-leading Response Management System (RMS) which is integrated into dealers' businesses.
At iCar Asia, we are passionately committed to building a business that has a definitive impact on the automotive industry in the ASEAN region.
We will change the way consumer connect with people and business to fulfill their automotive needs as they buy, own and sell vehicles.
iCar is a young and dynamic work place with aggressive plans to grow quickly. We are looking for ambitious and committed individuals to help build our winning culture and be a part of our success.
Awards:
2024
- Asia Best Employer Brand Award, Asia Best Employer Brand Awards 2024 by World HRD Congress
- Malaysia Best Employer Brand Award, Malaysia Best Employer Brand Awards 2024 by World HRD Congress
2023
- Automotive E-Marketplace Excellence Award, Asia Automotive Award 2023
- Automotive Marketing Excellence Award, Asia Automotive Award 2023
2019
Superbrands Malaysia's Choice Award, Superbrands Malaysia 2019
2018
- Superbrands Malaysia's Choice Award, Superbrands Malaysia 2018
2017
- Award of Excellence - Category Automotive Dealership, Asia Automotive Award 2017
Malaysia: Carlist.my (iCar Asia Sdn. Bhd. 798162-H)
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