About us
We're on a mission to make clean energy easier for everyone. We take pride in our promise to do what's right by our people, customers and planet – it's basically why we get up in the morning. Across charging, solar, storage and business, our ambition remains the same: inspiring a clearer path to clean energy.
Job Purpose
Egg is seeking a motivated and customer-oriented Call Centre Representative to join our dynamic team. The ideal candidate will be responsible for handling both inbound and outbound calls, reconfirming appointments, and setting up virtual and face-to-face meetings. This role requires excellent communication skills, a passion for renewable energy, and a commitment to providing exceptional customer service.
Key Accountabilities
Inbound Calls:
- Handle customer enquiries about solar panel products and services.
- Provide information and answer questions about installation processes, pricing, and benefits.
- Resolve customer issues and concerns promptly and professionally.
Outbound Calls:
- Reach out to potential customers to introduce and promote Egg Solar Panels.
- Follow up on leads generated through marketing campaigns.
- Reconfirm appointments with prospective customer
Appointment Management:
- Schedule and confirm virtual and face-to-face appointments for our sales team.
- Ensure all appointments are recorded accurately in the system.
- Send reminders to customers and ensure they are prepared for their appointments.
Sales Support:
- Assist in the preparation of sales presentations and materials.
- Provide administrative support to the sales team as needed.
- Track and report on call activities and appointment outcomes.
Knowledge & Experience
- Previous experience in a call centre or customer service role, preferably within the renewable energy sector.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software.
*Egg is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
What We Do
At egg we help inspire a clearer path to clean energy – for more than 10 years we’ve been supporting homes and businesses across the UK in all things clean energy with our EV charging, solar panel and battery storage solutions.
We’re on a mission to crack clean energy. We hope you’ll join us.
