Telemarketing Representative

JOB DESCRIPTION SUMMARY

As a Telemarketing Representative, you will be reporting to the Telemarketing Manager, and you will be responsible for achieving monthly sales targets.  The role requires outbound calling to warm leads generated from online enquiries, handling inbound calls from potential customers, and dealing with email enquiries, all with the objective of selling our products and services.

You will be responsible for building and nurturing a pipeline of potential customers from leads provided, meeting business KPIs in productivity and quality while delivering the monthly sales target set. 

As this a regulated role, this company will support and pay for you to obtain an EU certification for insurance distribution.

This role offers a generous monthly bonus plan, hybrid working, full training and support along with fantastic company benefits.

ABOUT US:

Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world. We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.

Cigna’s mission is to help our customers improve their health, well-being and sense of security by providing access to care. With our whole health approach, we’re focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues. Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues. We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do. Together we strive to create an environment where every individual thrives and contributes to meaningful change”

YOUR JOB:

Description of the role: Depending on the job role/ responsibilities suggest highlighting terms such as the purpose of the role, shared vision (how it adds to Cigna’s mission), driving growth and improving lives, diversity & inclusion, collaboration, individual growth, teamwork, technology 

MAIN REPONSABILITIES:

• Achieve sales targets pre-determined by management.
• Develop and maintain strong customer relationships by understanding healthcare needs
• Expert knowledge on our range of global healthcare insurance products and regulatory requirements
• Collaborate with the sales team to achieve individual and team sales targets
• Achieve / exceed set productivity and quality standards.
• Use and update Salesforce to manage sales pipeline
• Sell with integrity and treat customers fairly.
• Maintain accurate records and files as required.
• To carry out other ad hoc tasks as required to meet business needs.

SKILLS AND KNOWLEDGE NEEDED:

• Sales experience in an outbound telesales environment
• Ability to work independently and as part of a collaborative team
• Strong negotiation and closing skills
• Strong customer focus with ability to identify and solve problems.
• Excellent verbal and written communication
• Ability to exercise judgement.
• Ability to organise, prioritise and manage workflow.
• Basic system navigation and Microsoft application skills
• Regulatory awareness

WHAT WE OFFER:

Start date 17th February 2025

Shift Patterns: Monday – Friday (8am – 4pm, 10am – 6pm, 12pm – 8pm) 1 late shift per week

• 4 weeks of training provided on start
• Multicultural working environment with Hybrid working
• Enjoy working from the comfort of your home 2 days per week and 3 days from our Glasgow office (Mon, Tues, Wed)
• Uncapped bonus scheme
• Great pension contribution
• Private Medical Insurance
• Educational Development Program

What we are looking for

We are seeking individuals who thrive in collaborative environments, are passionate about driving meaningful change, and are excited to grow in a company that prioritizes its people.

Join us and be part of a company where your growth, ideas and contributions are valued. Let’s create something extraordinary together. It’s time to look to your future and apply to work for Cigna today!

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.