The Role
The Telecommunicator will process and dispatch emergency and non-emergency calls, monitor communications systems, issue identification and parking documents, and ensure compliance with policies and procedures. They will communicate with various stakeholders and perform basic troubleshooting and quality assurance tests on security systems.
Summary Generated by Built In
High Point University is seeking a full-time Telecommunicator for the University Security Department. This position will be responsible for processing and dispatching emergency, non-emergency and administrative calls for students, staff, faculty, visitors, law enforcement agencies, and emergency responders.
QUALIFICATIONS:
Education:
- High school diploma or GED required
Experience and Training:
- Minimum 21 years of age
- No misdemeanor convictions within the past 10 years, no felony convictions
- Experience as a radio dispatcher preferred, Customer Service experience.
Knowledge, Skills, Ability:
- MS Office, Outlook, and Excel
- Datatel and C-Cure 9000 preferred
- Milestone VMS preferred
- Mass Communications and RF preferred
- Ability to perform in a team environment.
- Ability to multi-task and perform in a fast paced environment
ESSENTIAL FUNCTIONS:
- Works hours: this position will be assigned to teams to coincide with Field Operations teams.
- Receives and processes calls both emergency and non-emergency; monitor phone, computer and radio traffic to ensure procedural compliance at two locations, Security Communications (SeCom), and Security Service Center (Wanek Center).
- Properly performs of duties and adhere to rules, regulations, policies, and procedures using Dispatch software (CAD), Access Control, Video Management software (VMS), mass notification systems and other systems to perform relevant job tasks.
- Issues University Identification (passports) and vehicle parking documents and decals to the university community.
- Communicates with the university community, management, the public, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints from the university community, employees and external customers; complete notifications to appropriate agency or person(s) as needed.
- Operates and monitors communications systems, basic troubleshooting for system issues.
- Performs basic quality assurance testing of various security systems and communications equipment.
- Ensures work quality in accordance to Security Telecommunications mission and standards to ensure adherence to established goals, policies and procedures, including High Point University Staff Policy and Procedures.
- To attend and successfully complete in-house and external training activities for Tele communicators as directed by supervisors.
ACCOUNTABILITY:
- Serves as a Campus Security Authority as outlined by the Clery Act.
- Performs duties as assigned by competent authority.
For more information regarding these positions, please contact Capt. Dennis Schumaker at [email protected].
The Company
What We Do
At High Point University, every student receives an extraordinary education in an inspiring environment with caring people
