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A part of global technology organization Tietoevry, MentorMate creates durable technical solutions that deliver digital transformation at scale by blending strategic insights and thoughtful design with brilliant engineering.
With mature and established practices in enterprise web and mobile development, quality engineering, technical architecture, human-centered design, cloud, DevOps, data, and analytics, the company provides its people with the opportunity to work on impactful, global projects for recognizable brands.
We value every team member and share our success through flexible working models, competitive pay and benefits, and advancement opportunities in a team of thousands of experts located around the globe.
About the role
Telecom Delivery & Support Engineer will join the team to support a leading telecommunications client. This client provides advanced Roaming and Interconnect solutions for operators globally and constantly evolves its products with cutting-edge technologies, such as VoLTE, 5G, IoT, BCE, Cloud Numbers, and A2P Messaging. Our client helps telecommunications providers navigate increasing business complexities while building strong relationships with their partners.
Responsibilities
- Analyze system operations in relation to client requirements, identify inconsistencies, and propose/implement optimal solutions
- Perform troubleshooting and debugging, working with QA and R&D to address system issues and follow up on bugs
- Conduct customized training sessions and performance optimizations for customers
- Support customers by handling Tier 3+ tickets through the ticketing system.
Requirements
- Bachelor's degree in Engineering, Telecommunications, or Computer Science
- 3+ years of experience in the telecommunications industry
- 2+ years of experience in a technical support role with a focus on analytical skills and customer engagement
- Proficiency in Linux and Windows OS
- Linux shell scripting knowledge (Preferred)
- Ability to prioritize and manage multiple tasks effectively and work well in a team
- Willingness to travel internationally
- Client-facing experience
- Proficiency in English and Spanish
While some benefits may vary by employment status and location, in general, we offer
- Professional Growth: Clear career path, vertical and horizontal advancement opportunities
- Regular Salary Raises: Following the curve of your career path and performance
- Social Security (IPS): Access to medical coverage and retirement
- Aguinaldo: Legally mandated benefit
- Work Where You Want: Choose to work remotely, in-office, or a combination of the two
- Upskilling: Various trainings, knowledge sharing events, personal learning budget
- Referral Program: Bonus for referring employees
- Teambuilding: Enjoy team gatherings and communities of interest
#LI-DNI
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)
Top Skills
What We Do
In a rapidly changing world, technology is everything. It's in the fabric of society. In every part of every business. At the very heart of human evolution. It’s a great power that comes with great responsibility.
At Tietoevry, we believe it’s time to shift perspective. It’s not about what technology can do anymore — but what it should. So that the futures of businesses, societies, and humanity can live and thrive. Side by side.
This is why we're making it our business to create purposeful technology that reinvents the world for good.
https://www.tietoevry.com/en/
#purposefultechnology #Tietoevry
