Tele-Interview Mandarin Bilingual

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Tele-Interview team are trained professionals who conduct inbound and outbound calls in order to collect personal and health-related information from the proposed insured(s) to complete an application for life or critical illness insurance.

Operational Excellence – Call Management

• Conduct inbound and outbound calls to collect personal and health related information from the proposed insured to complete an application for life or critical illness insurance
• Provide white glove treatment for each client when conducting Tele-Interview
• Complete all assigned cases within the day
• Ensure clients are called on time based on the scheduled appointments
• Document all information accurately

Teamwork, Engagement, and Compliance

• Participate and own coaching discussions and process continuous improvement evaluations
• Demonstrate flexibility, approachability, availability, and be open to change
• Create and discuss my career progression and path Contribute to maintaining a respectful work environment
• Participation/Contribution in Huddles
• Adherence to company policy
• 5S/Clean desk compliance
• Cellphone violation
• No absences and tardiness while on probationary status
• Adherence to Code of Conduct and absence notification
• Adherence to email acknowledgement/documentation compliance for every coaching session

Communication Skills 

• Fluency in  English and French (speaking and writing) 
• Strong  and effective verbal and written communication skills
• Good listening skills
• Basic  skills in Microsoft Office (Word, Excel, and Powerpoint)

Technical Skills

• Basic Windows knowledge
• Operations Writing speed of 25 words per minute with an accuracy of 95%.

Job Category:

Call Centre

Posting End Date:

07/06/2025