This is your opportunity to step into the Telco industry and take your career to the next level. These new positions will start in January.
As part of our team, you’ll be the go-to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth.
In this call-center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
Join us and help make a difference!
Internally referred to as a Customer Service Consultant.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
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Don't be ordinary, be awesome
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Think BIG
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No bullsh*t
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Be good to people
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Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
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26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
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Discounted internet up to the value of $109 per month
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20% off our Mobile services
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Day to day benefits like Employee Assistance Program (EAP), discounts with big names like Origin, Specsavers, HCF and many more
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Celebrating you! With monthly rewards and recognition
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Internal training and resources for you to continue to learn, grow and achieve your career goals
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Yearly allowance for amazing Aussie merch
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Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
Working in 8-hour shifts in our call centre, you will be working on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.
We require all candidates to commit to working 37.5 hours per week (full time hours).
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Familiarity with the telco industry is preferred but not essential
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Background in technical support, accounts, or customer service
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Moderate computer skills and basic data entry
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Effective communication, consultation, and empathy
How will you support our “Why?
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Meet our customer service standards and targets
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Address technical and account assistance requests via various channels
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Meet customer service standards and call handling targets
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Attempt to diagnose and resolve non-service related cases
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Handle conflict resolution and escalate complaints when necessary
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Follow standard help desk and account procedures, and privacy laws
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
What We Do
Aussie Broadband is in business to change the telco game.
We're a rapidly growing internet service provider with a reputation for providing high-quality internet, transparent customer service and a great place to work. We are proud to have an all-Australian based support team, and don't need to go offshore. We believe it is possible to work smarter, not harder, and keep jobs locally.
We've evolved from a start-up in a lounge room in Morwell, later merging with Westvic Broadband, and now listed on the ASX. We are the fifth largest provider of NBN services across Australia.
We offer a range of services across the residential, small business and enterprise segments, wholesale and white label segments. Aussie Broadband is also well-known for operating a quality network, with the rollout of our own fibre network across Australia underway.
We not only challenge the game in telco, but also other games worth playing - like a focus on inclusion, values that live within the business rather than on the walls, how a rapidly growing company can still feel like a family, how we can make our communities better, and how a regional business can make a national impact.
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