Job Description:The Guardian Technology Operations Team is seeking qualified individuals that will work closely with Development, and DevOps teams to ensure that systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems.Qualifications:
POSITION QUALIFICATIONS
- 5+ years of in managing IT Systems, OS environments specially Linux
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience.
- Experience with infrastructure as code (IaC) tools (e.g., Terraform, CloudFormation).
- Flexibility to work in 24x7x365 shifts on rotational basis
- Must be comfortable working in a highly critical, fast paced environment with shifting priorities
The EOC is available 24x7x365 and requires onsite coverage. Shifts can vary across a 24-hour clock. Shifts may change periodically to vary work days.
POSITION OBJECTIVE/SUMMARY
The Guardian Technology Operations Team is seeking qualified individuals that will work closely with Development, and DevOps teams to ensure that systems are reliable, scalable, and performant. The role combines software engineering and IT operations to manage infrastructure and create scalable and highly reliable software systems.
POSITION RESPONSIBILITES
- Automate operational tasks, such as deployments, changes, and incident response.
- Use Infrastructure as Code (Terraform) and other configuration management capabilities to implement changes in the Cloud environment
- Provide operational application deployment support using standardized code deployment pipelines
- Excellent experience in running and managing Linux and Windows Servers/ Compute environments, with Linux being primary
- Collaborate with DevOps and Application Support teams to improve system reliability and performance.
- Actively participate in incidents and root cause analysis for production incidents and implement preventative measures.
- Monitor system performance, identify potential issues, and proactively address them.
- Participate in on-call rotation to provide 24/7 support for production systems.
- Document processes, procedures, and system configurations.
- Good exposure in running/ managing Network, Middleware, Database, applications and InfoSec environments
- Excellent Communications skills
- Good exposure in managing Situation/ Outages
- Build good understanding on Business application and their dependencies on IT Infrastructure
- Monitor the ServiceNow ticket queue and event monitoring tools (Zenoss) for incoming incidents & requests
- Initiate/ attend/ participate on outage and work towards resolution
- Suggest defects and product/infrastructure enhancements to improve stability and automation
REPORTING RELATIONSHIPS
This position reports to the TechOps Team Manager
CANDIDATE QUALIFICATIONS
Functional Skills
- Good working experience on RHEL Linux Operating system
- Good working experience on Windows Operating system
- Strong experience with cloud platforms especially AWS services (VPC, EC2, S3, IAM, Cloudtrail, Cloudwatch, various troubleshooting and operational procedures common in AWS eco system),
- Proficiency in programming and scripting languages (e.g., Python, Groovy, Bash).
- Experience with configuration management tools (e.g., Ansible, Puppet).
- Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) and related application deployment patterns.
- Knowledge of CI/CD pipelines and related tools (e.g., Jenkins, ArgoCD, Git Workflows (Pull Requests, Merge conflict resolution etc.), GitLab CI).
- Understanding of networking concepts and protocols.
- Strong problem-solving skills and ability to troubleshoot complex issues.
- Excellent communication and collaboration skills.
Location:
This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
Top Skills
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
