Technology Support Specialist

Alphawave Semi enables tomorrow’s future by accelerating the critical data communication at the heart of our digital world – from seamless video streaming to AI to the metaverse and much more. Our technology powers product innovation in the most data-demanding industries today, including data centers, networking, storage, artificial intelligence, 5G wireless infrastructure, and autonomous vehicles. Customers partner with us for mission-critical data communication, our innovative technologies, and our proven track record. Together, we enable the next generation of digital technology.

Technology Support Specialist

Alphawave Semi is seeking a skilled Technology Support Specialist to join our team. As a Technology Support Specialist, you will be responsible for providing technical assistance to our employees and customers. You will troubleshoot issues and provide solutions to hardware, software, and network problems. The ideal candidate will have strong problem-solving skills, familiarity with Microsoft Operating systems and Office 365, Jira knowledge, and networking terminology.

What You'll Do

• Provide technical support to end-users through various channels such as phone, email, and in-person
• Troubleshoot hardware, software, and network issues
• Install and configure hardware and software
• Create and maintain documentation for technical procedures and solutions
• Collaborate with other IT staff to resolve complex technical issues
• Participate in ongoing training to stay up-to-date with the latest technology trends
• Assist with the administration and maintenance of systems and networks.

What You'll Need

• Bachelor's degree in Computer Science, Information Technology, or related field
• 5+ years of experience in a technical support role
• Strong problem-solving skills and ability to think creatively to find solutions
• Proficiency in Microsoft Operating systems and Office 365
• Familiarity with Jira and other ticketing systems
• Experience with Linux support is a plus
• Knowledge of networking terminology and concepts
• Ability to work independently and as part of a team
• Experience with remote support tools is a plus

"Hybrid work environment"

As part of our commitment to the well-being and satisfaction of our employees, we have designed a comprehensive benefits package that includes:

• Great Compensation Package
• Health Insurance
• Retirement Savings
• Paid Time Off

Diversity & Inclusivity

Alphawave Semi is based out of one of the most diverse countries in the world. This includes differences related to race, ethnicity, national origin, gender, gender expression and presentation, sexual orientation, religion, age, ability and socioeconomic status. To us, diversity is one our strongest assets to our organization. We commit ourselves to promoting the recognition and appreciation of our diverse and rich culture. We believe that it is critical to our success to promote freedom of thought and opinion in a respectful environment. The decisions we make are rooted by respectfully considering each other’s thoughts and opinions and by working towards a greater common goal.

Accommodation

Alphawave Semi is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous People, and persons with disabilities. We welcome and encourage applications from people with disabilities. If as a qualified job applicant, you request accommodation, Alphawave Semi will consult with you to provide reasonable accommodations according to your specific needs. If you wish to make a request, you will be provided an opportunity if you’re applications is selected to proceed in our hiring process.